Can't confirm my facebook identity

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Hello,

My account was hacked and I somehow managed to change my password . I tried to log in my account afterwards only to be told my account is blocked and I have to confirm my identity. I have tried doing that but it all in vain ,even when I enter the correct details am told verification failed.
Is there any one with a solution because I have tried but I have failed.
Please I will highly appreciate your response.

System Configuration: Android / Chrome 55.0.2883.91

2 replies

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Hi,

I suggest you go to this recovery page to recover and secure your account as it was hacked.

Good luck.
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I have managed to recover my account and go past the confirming of identity . There is a problem I am
told to enter a code generator but I am not receiving the code neither am I receiving the sms authentication code,what's do I do ??
Posts
9457
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Friday October 30, 2015
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Is the Facebook app installed on your phone? Code Generator is available through the mobile app.

Open the Facebook app and tap the Menu icon. Go to Settings & Privacy and select Code Generator.

If you still can't obtain the security code from Code Generator, click Need another way to authenticate? and choose Text me a login code. Check out this article if you don't receive the code by SMS.
>
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9457
Registration date
Friday October 30, 2015
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February 28, 2021

I can't log in my facebook account to get the code generator and I am not having an option to receive a code via sms that's the problem I am facing.
Posts
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Registration date
Friday October 30, 2015
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1,021 > Audkayz
In this case, follow these instructions on how to recover a Facebook account. These are the steps to follow when the two-step authentication doesn't work, or if you can no longer access your Facebook account.

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