Can't confirm my facebook identity

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Friday October 30, 2015
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Hello,

My account was hacked and I somehow managed to change my password . I tried to log in my account afterwards only to be told my account is blocked and I have to confirm my identity. I have tried doing that but it all in vain ,even when I enter the correct details am told verification failed.
Is there any one with a solution because I have tried but I have failed.
Please I will highly appreciate your response.

System Configuration: Android / Chrome 55.0.2883.91

2 replies

Posts
8992
Registration date
Friday October 30, 2015
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Moderator
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September 19, 2020
992
Hi,

I suggest you go to this recovery page to recover and secure your account as it was hacked.

Good luck.
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I have managed to recover my account and go past the confirming of identity . There is a problem I am
told to enter a code generator but I am not receiving the code neither am I receiving the sms authentication code,what's do I do ??
Posts
8992
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
September 19, 2020
992
Is the Facebook app installed on your phone? Code Generator is available through the mobile app.

Open the Facebook app and tap the Menu icon. Go to Settings & Privacy and select Code Generator.

If you still can't obtain the security code from Code Generator, click Need another way to authenticate? and choose Text me a login code. Check out this article if you don't receive the code by SMS.
>
Posts
8992
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
September 19, 2020

I can't log in my facebook account to get the code generator and I am not having an option to receive a code via sms that's the problem I am facing.
Posts
8992
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
September 19, 2020
992 > Audkayz
In this case, follow these instructions on how to recover a Facebook account. These are the steps to follow when the two-step authentication doesn't work, or if you can no longer access your Facebook account.