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2 replies
HelpiOS
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- Registration date
- Friday October 30, 2015
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- January 15, 2021
Hi,
If you already have access to your WhatsApp account, you can change your phone number by going to Options (3 vertical dots) > Settings > Account > Change Number.
In case you cannot access your account, delete WhatsApp and reinstall it. Register a new account with your new phone number and choose to restore your backup, to get your chat history back.
Note: To retrieve your chat history by restoring your WhatsApp backup, you must use the same Google account as your old phone.
If you already have access to your WhatsApp account, you can change your phone number by going to Options (3 vertical dots) > Settings > Account > Change Number.
In case you cannot access your account, delete WhatsApp and reinstall it. Register a new account with your new phone number and choose to restore your backup, to get your chat history back.
Note: To retrieve your chat history by restoring your WhatsApp backup, you must use the same Google account as your old phone.
Blocked Profile
If your phone is lost, you should get your SIM blocked by calling the TSP(telecom service provider). You can either do it by using someone else's phone or visiting the outlet of the service provider. You should carry all the required identification documents.
Getting your SIM blocked doesn't mean that your WhatsApp has been blocked. WhatsApp can be operated even when the number is blocked.
The next step is to get a new SIM with the same number. For this, you will have to prove your identity by using IDs like Voter ID, Passport, or Aadhaar.
Once you have the new SIM card, you need to activate your WhatsApp on another device. Since WhatsApp cannot be used simultaneously on two devices, it will log you off from the stolen device. Thereafter, you will be able to use your WhatsApp from the new device.
Getting your SIM blocked doesn't mean that your WhatsApp has been blocked. WhatsApp can be operated even when the number is blocked.
The next step is to get a new SIM with the same number. For this, you will have to prove your identity by using IDs like Voter ID, Passport, or Aadhaar.
Once you have the new SIM card, you need to activate your WhatsApp on another device. Since WhatsApp cannot be used simultaneously on two devices, it will log you off from the stolen device. Thereafter, you will be able to use your WhatsApp from the new device.
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