Received facebook sms code but FB says it couldn't send, check number and resend
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Hello,
Over the weekend FB disabled my account and asked for my id. I went through the steps and their generic email says the account is reopened and I should be able to log on. Problem is, I can't get past the security check. I only have one phone number in there and when I click "send code" I get the code right away BUT facebook has an error message saying it couldn't send the sms and to retry. There is nowhere to enter the code that I received. It is a total roadblock. I've been researching troubleshooting options but can't find any similar situations. Since I can't get past the security check I can't even use their help community or report the issue. Thanks for any advice you may be able to give me! I run my business on fb and at a very frustrating loss on how to proceed. Thanks!
Over the weekend FB disabled my account and asked for my id. I went through the steps and their generic email says the account is reopened and I should be able to log on. Problem is, I can't get past the security check. I only have one phone number in there and when I click "send code" I get the code right away BUT facebook has an error message saying it couldn't send the sms and to retry. There is nowhere to enter the code that I received. It is a total roadblock. I've been researching troubleshooting options but can't find any similar situations. Since I can't get past the security check I can't even use their help community or report the issue. Thanks for any advice you may be able to give me! I run my business on fb and at a very frustrating loss on how to proceed. Thanks!
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31 responses
I was hacked after allowing facebook to connect with instagram. This extremely urgent as our business instagram account is linked to facebook. I cannot dispute it because when I click "send code" I get the code right away BUT facebook has an error message saying it couldn't send the sms and to retry. There is nowhere to enter the code that I received. Then I get stuck at "You've requested too many SMS codes. You must wait 24 hours to receive another." BUT it takes longer then 24 hours to retry but there is no where to enter the code. HELP!! URGH
even i cant able to make new account
in this week i lost my fb also ig and also youtube channal.
whenever i create new fb account automatically facebook disable it and idendity problem come. when i send sms to number this error come
Error Sending SMSCould not send confirmation SMS. Please check the phone number and try again.
i receiver sms but where i put it .never trust on fb team .
in this week i lost my fb also ig and also youtube channal.
whenever i create new fb account automatically facebook disable it and idendity problem come. when i send sms to number this error come
Error Sending SMSCould not send confirmation SMS. Please check the phone number and try again.
i receiver sms but where i put it .never trust on fb team .
today is the day they will permanently delete my account. I have heard NOTHING from FB. Very frustrating. Someone at FB supposedly opened a ticket for me but he left the company a few days ago. Very disappointing I will lose all of my memories because someone hacked my account and posted something. I was told this is happening A LOT now so I wish FB would step it up...I can't even open up a new account
Colter1986
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Apr 17, 2022 at 11:34 PM
Apr 17, 2022 at 11:34 PM
Same thing.. you ever figure it out
njdenney
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Apr 25, 2022 at 06:35 AM
Apr 25, 2022 at 06:35 AM
How were you able to get someone at FB to open a ticket. I'm in the same boat and am very worried as I now can't access my personal account, both of my business accounts, my messenger, or my Instagram
churney
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njdenney
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May 4, 2022 at 09:36 PM
May 4, 2022 at 09:36 PM
This happened to me too on 4/22...I have 17 days left and will lose my personal and business accounts :(
Just had this issue and got it FINALLY resolved using this method:
0. Close out of Facebook on any browsers you're on
1. Get a VPN and change your IP to a far away foreign country
2. Try to log in and get to the point were it asks you to verify, maybe have it send a text code to you (not sure if it makes a difference)
3. Repeat step 1 and 2 again (I did it a few times, not sure how many is required)
4. Close your browser and disconnect the VPN
5. Try to log in to Facebook again and you should see something asking if you tried to login somewhere else (if you do not get this try again. Might need to get on facebook on a different device while on the VPN and Facebook on your first device)
6. Select "No" that it wasn't you and you should be prompted to reset your password.
7. Create a new password
8. You should get an email saying you changed your password. There should be a link that says "if you didnt do this please secure your account." Click the link!
9. IMPORTANT: Follow the prompts to secure your account by changing your password and it should ask you to delete any emails or phone numbers that you do not recognize.
10. IMPORTANT: Remove your phone number from the account! Then click a time a two to complete the process.
11. If done correctly, once you go back and try to log in again, instead of asking you to verify via SMS it will ask you to upload a picture of your ID.
Bam done. Stupid Facebook.
0. Close out of Facebook on any browsers you're on
1. Get a VPN and change your IP to a far away foreign country
2. Try to log in and get to the point were it asks you to verify, maybe have it send a text code to you (not sure if it makes a difference)
3. Repeat step 1 and 2 again (I did it a few times, not sure how many is required)
4. Close your browser and disconnect the VPN
5. Try to log in to Facebook again and you should see something asking if you tried to login somewhere else (if you do not get this try again. Might need to get on facebook on a different device while on the VPN and Facebook on your first device)
6. Select "No" that it wasn't you and you should be prompted to reset your password.
7. Create a new password
8. You should get an email saying you changed your password. There should be a link that says "if you didnt do this please secure your account." Click the link!
9. IMPORTANT: Follow the prompts to secure your account by changing your password and it should ask you to delete any emails or phone numbers that you do not recognize.
10. IMPORTANT: Remove your phone number from the account! Then click a time a two to complete the process.
11. If done correctly, once you go back and try to log in again, instead of asking you to verify via SMS it will ask you to upload a picture of your ID.
Bam done. Stupid Facebook.
AndrewStark
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Mar 31, 2022 at 10:47 AM
Mar 31, 2022 at 10:47 AM
Stranger still and more confusing - When Facebook asks me to reset my password it sends me a code via SMS which I get and it allows me to enter, (so it is recognising my country code/location). It is only at the final security code stage where it asks for a second security code that it sends me the code but does not recognise it has sent it and comes up with an error message. I have the code and cannot enter it. I have even spoken directly to a facebook person in California (I live in Scotland) and had several email conversations with him. They are apparently aware of the issue but have not fixed it. I am currently still ocked out with only about a week left on the clock. Very frustrating indeed.
TanjaZZ
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AndrewStark
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May 14, 2022 at 10:42 AM
May 14, 2022 at 10:42 AM
Hi, same issue here :-( how dod you speak direktly to facebook person? Where can I find contact?
livi17
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Updated on May 24, 2022 at 03:09 PM
Updated on May 24, 2022 at 03:09 PM
I am not sure if this is going to work or not. I followed your instructions. However when I got to step 9, I got the message: "You have requested too many SMS codes. You must wait 24 hours to receive another." So, I'll have to try again tomorrow.
On step 8, When trying to secure my account, I was sent to the page that says "Add a mobile number, We'll send you a text code to confirm the number belongs to you".
I am anticipating that I will be stuck in the same old loop where it says it cannot send an SMS message to my phone number, but I still receive it anyway... and then Facebook does not provide an input field to enter the 6-digit code.
On step 8, When trying to secure my account, I was sent to the page that says "Add a mobile number, We'll send you a text code to confirm the number belongs to you".
I am anticipating that I will be stuck in the same old loop where it says it cannot send an SMS message to my phone number, but I still receive it anyway... and then Facebook does not provide an input field to enter the 6-digit code.
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I'm so pissed we should not be going through this.
An update on my situation: after paying for a VPN and attempting multiple countries, I was finally able to get it to send the code. Now that I had access I was able to dispute to Facebook. The message says within one day they will review but because of Covid it may take longer. It has now been 12 days with the same message. I have eight days remaining before they permanently delete my account. I'm not sure it will postpone automatically the account removal if it is still under review status. Hopefully there will be a change soon. All other methods I previously tried to contact Facebook, no reply on any platform including our business account and emails. Doesn't even seem like anyone works there, seems like its all computers with automated replies.
kayeffcie
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csam
Jun 4, 2022 at 01:26 AM
Jun 4, 2022 at 01:26 AM
same :-(
Exact same problem here March 2022. My profile was reported for being fake (working theory) by members of a group with a grudge against the one I admin (didn't know that was thing?!) and now I cannot log in to submit my ID.
I get the SMS immediately but have nowhere to enter it.
I get the SMS immediately but have nowhere to enter it.
How long does it take for facebook to review the decision and is there any way to speed it up?? I have been waiting for 7 days, but Facebook claims that "it usually takes just over a day to review your information."
kayeffcie
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Langox510x
Jun 4, 2022 at 01:28 AM
Jun 4, 2022 at 01:28 AM
5 mins to get past the sms loop or 5 mins to regain access to you full account? i also did the VPN hack to get out of that sms loop but then after i uploaded my ID, i just got a popup thanks, we'll review, or maybe we never will cuz we're busy. and btw your account will be permanently deleted after 30 days (from day 1 of this nightmare).
if you were able to get a review, do you know how that happened? love to know.
if you were able to get a review, do you know how that happened? love to know.
Truthfan
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kayeffcie
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Aug 4, 2022 at 06:26 AM
Aug 4, 2022 at 06:26 AM
Hi,
I thought I would share my experience. My fb page was hacked (the hackers purchased an old domain name I let expire and used this to create an email account that matched my fb recovery email address. They used this to reset my password and then run FB adds using my account. They then posted child exploitation content that got my account banned.)
Using tips from this thread I managed to finally lodge a review request (I had to subscribe to NordVPN and connected via Israel in order to get the SMS to send correctly to verify my identity).
Once I had the review requested I waited. After a about 20 days I received an email from fb saying one of my recovery email accounts may have been compromised and I had the option to flag which ones I wanted to disconnect from my account. I disconnected the compromised email address and my hopes rose.
unfortunately after 30 days of my review being recorded the message changed to say that the period for a review had expired and my account was permanently deleted.
Very dissapointed with FB. When they say they are reviewing my account I would have expected some communication before they simply deleted it. If I had known that was going to happen I would have pushed harder while the account was user review. (Not that I can think of anything different I could have done). A moments review would have shown that my account had been hacked and they could have asked me to reset my password.
Anyway, now I have lost access to all the Meta applications. Messenger, WhatsApp, Instagram and Occulus. I had purchased hundreds of dollars of Occulus VR applications that are now gone.
I have 20 years of memories in Facebook that are also gone. I need to change my Mobile number if I want to create a new WhatsApp account.
I know I am a victim of a crime but I wish FB had more respect for me. The silver lining is that now FB are no longer sharing my data and wasting my time.
I am trying to get my friends to move to Signal so I can message them. Signal is encrypted and doesn’t sell my data.
I know this is not a happy story. If anyone has a contact in Facebook I would love to speak with them. Once my account was banned I couldn’t lodge any complaints or access help or plead my case.
I hope things work out for you.
Did you find a solution? My sister is having this exact problem. Her account was hacked and then disabled and is threatened at permanent removal and there's no way out of it.
Got the VPN this morning, sadly I am still getting:
"Error Sending SMS
Could not send confirmation SMS. Please check the phone number and try again."
Except that I actually do get the code and have no where to enter it in!
I've tried the VPN from a few different locations, no dice....
"Error Sending SMS
Could not send confirmation SMS. Please check the phone number and try again."
Except that I actually do get the code and have no where to enter it in!
I've tried the VPN from a few different locations, no dice....
Colter1986
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Apr 17, 2022 at 11:51 PM
Apr 17, 2022 at 11:51 PM
Any luck?
Well, after waiting on a decision since March 24th, my account is disabled and everything is GONE. Along with my business instagram account and access to my business facebook page. I dont think there is anyone I can even contact about this. This all happened when I allowed business facebook page to connect to insta. BEWARE, do not allow them to connect! I am devestated!
I am having the same issue. I reported it and opened up a ticket to get this fixed on my friends account yet no response. My instagram was disabled too and now it says it is gone. Facebook needs to step up their security game and have help hotline, but at this point it is a lost cause.
So far, I can't do this either. If I attempt to create a new account, I get a "security alert" to confirm my identity, but it's greyed out because I followed FB's recommendation to remove my phone from my account when I tried going dow the "Hacked account" route. From all these posts I'd say I'm probably screwed. At least I downloaded my info a few months ago.
I know the answer. The sad part is that literally thousands of good Facebook accounts are shut down over this same issue, and until today around noon I was just like you.
Anyways, I got a VPN, and I got it at a discount off of eBay. I was at the point where it had been well over a week of trying to resolve this issue, spending hours trying to see if I could get my account back with no luck.
So I got a VPN and changed my location to Israel. Maybe 5 minutes later I was able to enter the code and my account was verified. I almost lost my 12 hear old Facebook account for good. ????
Anyways, I got a VPN, and I got it at a discount off of eBay. I was at the point where it had been well over a week of trying to resolve this issue, spending hours trying to see if I could get my account back with no luck.
So I got a VPN and changed my location to Israel. Maybe 5 minutes later I was able to enter the code and my account was verified. I almost lost my 12 hear old Facebook account for good. ????
Copy and Pasted from another member:
How to get past Facebook Error
Just had this issue and got it FINALLY resolved using this method:
0. Close out of Facebook on any browsers you're on
1. Get a VPN and change your IP to a far away foreign country
2. Try to log in and get to the point were it asks you to verify, maybe have it send a text code to you (not sure if it makes a difference)
3. Repeat step 1 and 2 again (I did it a few times, not sure how many is required)
4. Close your browser and disconnect the VPN
5. Try to log in to Facebook again and you should see something asking if you tried to login somewhere else (if you do not get this try again. Might need to get on facebook on a different device while on the VPN and Facebook on your first device)
6. Select "No" that it wasn't you and you should be prompted to reset your password.
7. Create a new password
8. You should get an email saying you changed your password. There should be a link that says "if you didnt do this please secure your account." Click the link!
9. IMPORTANT: Follow the prompts to secure your account by changing your password and it should ask you to delete any emails or phone numbers that you do not recognize.
10. IMPORTANT: Remove your phone number from the account! Then click a time a two to complete the process.
How to get past Facebook Error
Just had this issue and got it FINALLY resolved using this method:
0. Close out of Facebook on any browsers you're on
1. Get a VPN and change your IP to a far away foreign country
2. Try to log in and get to the point were it asks you to verify, maybe have it send a text code to you (not sure if it makes a difference)
3. Repeat step 1 and 2 again (I did it a few times, not sure how many is required)
4. Close your browser and disconnect the VPN
5. Try to log in to Facebook again and you should see something asking if you tried to login somewhere else (if you do not get this try again. Might need to get on facebook on a different device while on the VPN and Facebook on your first device)
6. Select "No" that it wasn't you and you should be prompted to reset your password.
7. Create a new password
8. You should get an email saying you changed your password. There should be a link that says "if you didnt do this please secure your account." Click the link!
9. IMPORTANT: Follow the prompts to secure your account by changing your password and it should ask you to delete any emails or phone numbers that you do not recognize.
10. IMPORTANT: Remove your phone number from the account! Then click a time a two to complete the process.
Very close to trying this. Got locked out 6 days ago and just going around in circles with the same issue. I AM receiving a SMS code but then Facebook tells me it couldn't send it and doesn't give me a field to enter the code. Infuriating. I literally have a screenshot of the text code coming in on the screen where it says it can't send me a code.
Got the VPN going and was close but I think impatience got the best of me.
Got to screen
"Login approval needed. We noticed a login from a browser, device or location you don't usually use. We need to confirm it was you before you can get back on Facebook. ['Learn More' link]
1. Choose how to confirm this is your account
2. Complete a few steps to confirm this is your account
[Blue 'Continue' Button] <----- I clicked that and it just kept spinning and spinning. Should have walked away and waited longer but started x-ing out and clicking around and trying other things.
Try again later or tomorrow i guess. ugh.
Got to screen
"Login approval needed. We noticed a login from a browser, device or location you don't usually use. We need to confirm it was you before you can get back on Facebook. ['Learn More' link]
1. Choose how to confirm this is your account
2. Complete a few steps to confirm this is your account
[Blue 'Continue' Button] <----- I clicked that and it just kept spinning and spinning. Should have walked away and waited longer but started x-ing out and clicking around and trying other things.
Try again later or tomorrow i guess. ugh.
rob2626
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Langox510x
Apr 22, 2022 at 04:03 PM
Apr 22, 2022 at 04:03 PM
I've been locked out of my account for the last week because someone has hacked my account and uploaded a dodgy photo. I've been going through a cycle of repeat SMS text issues and waiting 24hrs before being able to try again. After a few hours of searching the web it eventually took me here.
I tried the above to the letter with a Mozzila VPN I'd just signed up to. That method wasn't working for me but then I noticed I need to get the password reset email in step 8, so I used to VPN to login in Australia and change my password. I then went onto another device with no VPN set and used the 'someone may have accessed your account' email Facebook had sent me. I clicked on the 'secure your account now' link in that email to change my password that after changing my password took me to a page where I could remove my mobile phone number. Without the phone number in the account it took me straight to the upload ID page. After upload the ID I was taken to a page saying I'd submitted a review and they should be in contact within 1 day.
Hopefully the review goes in my favour but if it doesn't at least I've been able to submit an appeal which I've not been able to do for the last week. It's the most I can do which makes me feel a little better, well better than being stuck at the sms text code issue.
I'm now wondering if this can be done without the VPN by just changing your password and then saying it was you by using the 'secure your account now' link in the password reset email they send out. I'm guessing what we need to do it remove our mobile phone numbers to get around the SMS text error issue so doesn't it matter how we get to the remove phone number stage?
I tried the above to the letter with a Mozzila VPN I'd just signed up to. That method wasn't working for me but then I noticed I need to get the password reset email in step 8, so I used to VPN to login in Australia and change my password. I then went onto another device with no VPN set and used the 'someone may have accessed your account' email Facebook had sent me. I clicked on the 'secure your account now' link in that email to change my password that after changing my password took me to a page where I could remove my mobile phone number. Without the phone number in the account it took me straight to the upload ID page. After upload the ID I was taken to a page saying I'd submitted a review and they should be in contact within 1 day.
Hopefully the review goes in my favour but if it doesn't at least I've been able to submit an appeal which I've not been able to do for the last week. It's the most I can do which makes me feel a little better, well better than being stuck at the sms text code issue.
I'm now wondering if this can be done without the VPN by just changing your password and then saying it was you by using the 'secure your account now' link in the password reset email they send out. I'm guessing what we need to do it remove our mobile phone numbers to get around the SMS text error issue so doesn't it matter how we get to the remove phone number stage?
I tried for a few days until randomly the code thing worked. Sent through my ID. Now I'm waiting for the review, but not that hopeful given other experiences from people on here.
Any updates? Same thing happened to me. Was able to finally put in code using VPN. Now waiting for review with about 23 days left.
lzied
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csam
Apr 20, 2022 at 04:49 AM
Apr 20, 2022 at 04:49 AM
@csam , same thing still waiting for the reply,
applied on April 10, 2022 and 11 days left to be disabled permanently :(
Btw, Should we care about the days left, or it is fine since we disagreed with decision ?.
Thanks
applied on April 10, 2022 and 11 days left to be disabled permanently :(
Btw, Should we care about the days left, or it is fine since we disagreed with decision ?.
Thanks
csam
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lzied
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Apr 20, 2022 at 06:47 AM
Apr 20, 2022 at 06:47 AM
NO, they did not care that a review was being requested. My account was deleted after the deadline. I was requesting the review March 24, and my account was deleted April 18. Way past the "one day" its supposed to take. I dont think anyone is working or managing facebook anymore....I tried emailing them, contacting them through the meta business messenger, everything. No replies.
That's what mine is currently saying. I had VPN set for Israel and it finally let me enter the pin. Now still waiting with the message that says you disagreed with this decision on April 14th. How long does it usually take? Anyone?
I have experienced this problem. My account must have been hacked and now I am blocked for Sending Child Exploitation material. I am unable to advise Facebook that I have been hacked because I am unable to verify my identity. Facebook says it will send a code to my phone. This works. I receive the code. Unfortunately the screen says there was an error sending the SMS and there is therefore no place to enter in the code to verify my identity. I repeated the process and now it says I have attempted it too often and have to wait 24 hrs. I have set up an Israel VPN and will try again once the 24 hr block is lifted. In my opinion this is a Facebook coding bug which could very well cost me 15 years of Facebook memories and my only connection with many of my old friends.
Strange_007
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May 15, 2022 at 09:17 AM
May 15, 2022 at 09:17 AM
Same thing here. Did it worked? Please give an update. Thx!
Hello, @unityFan, Any luck on getting it to work? I have done the same as you, ie removed my phone number at the steps etc, but it is still saying the too many times enter and now wait 24 hours? After the 24 hours and using the VPN did it ask for the phone again and then take you to the next screen to be able to enter that code?
HelpiOS
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Sep 14, 2021 at 04:43 PM
Sep 14, 2021 at 04:43 PM
Hi,
In this case, I suggest you try reporting the issue to Facebook using this dedicated form.
Hope this helps
In this case, I suggest you try reporting the issue to Facebook using this dedicated form.
Hope this helps
jaceiondale
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Dec 11, 2021 at 04:09 PM
Dec 11, 2021 at 04:09 PM
my instagram has also disappeared and messenger doesnt work, though i am still receiving notifications???
Happyin2022
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jaceiondale
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Dec 11, 2021 at 06:14 PM
Dec 11, 2021 at 06:14 PM
Yeah…IG and FB are connected. That happened to me to but if you click on notifications it wont let you log in…your account is still there…just turned off from being visible. Wish I knew how to fix them!!
Did you get this fixed? I am having the same issue and the link the other person responded with doesn't work for me either!!!
i am having the exact same issue!!
my instagram has also disappeared and messenger doesnt work, though i am still receiving notifications???
my instagram has also disappeared and messenger doesnt work, though i am still receiving notifications???
I posted on my Facebook asking for help and if anyone knew someone who worked there. A friend of a friend said he'd elevate the case and it took a week or more but was just resolved on Thanksgiving and the account saved before getting to the 30 days. I don't know if it really would have been deleted but you can imagine it's completely stupid that that could happen unwillingly and that my only resolution was an inside person.
Nope. They just up and deleted it. Didn’t even wait 30 days, deleted it within a week. Pretty much like my baby books and life journals went up in smoke. Shame on me for putting so much trust in them. The state attorney general has tried to contact them 4 times on my behalf but Facebook won’t even acknowledge them so we’ll see. If the attorney general can’t even get a reply… ugh. I’ll never get my pictures or memories back but they need to be held accountable so I hope everyone makes some noise!
