Received facebook sms code but FB says it couldn't send, check number and resend

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Friday October 30, 2015
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September 23, 2021
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Hello,
Over the weekend FB disabled my account and asked for my id. I went through the steps and their generic email says the account is reopened and I should be able to log on. Problem is, I can't get past the security check. I only have one phone number in there and when I click "send code" I get the code right away BUT facebook has an error message saying it couldn't send the sms and to retry. There is nowhere to enter the code that I received. It is a total roadblock. I've been researching troubleshooting options but can't find any similar situations. Since I can't get past the security check I can't even use their help community or report the issue. Thanks for any advice you may be able to give me! I run my business on fb and at a very frustrating loss on how to proceed. Thanks!

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Posts
10621
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
September 23, 2021
1,493
Hi,

In this case, I suggest you try reporting the issue to Facebook using this dedicated form.

Hope this helps