Account temporarily locked

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rgri0013 Posts 1 Registration date Tuesday 13 October 2020 Status Member Last seen 13 October 2020 - 13 Oct 2020 à 12:50
HelpiOS Posts 15568 Registration date Friday 30 October 2015 Status Moderator Last seen 30 June 2026 - 13 Oct 2020 à 17:50
Hi,

So my insta profile was deleted a few weeks ago. I created another profile and it is ‘temporarily locked’ now because I was using the app Reports+ and that’s against the rules apparently.

Contrary to what happened to me before, where it was deleted and my friends could no longer find it, now they can still see this new profile and even DM me but I don’t know how to regain access to it.

When I open Instagram I see a sign: Temporarily locked, bla bla bla. Then I click on ‘continue’ and there is another sign: ‘Help us confirm you own this account’, I click on ‘Get help logging in’ (which is the only option at this point) and I am directed to the Help Centre. I cannot find my way into my profile again as there is no verification code or change of password option, only guidelines.

Can anyone help please?

1 response

HelpiOS Posts 15568 Registration date Friday 30 October 2015 Status Moderator Last seen 30 June 2026 1,880
13 Oct 2020 à 17:50
Hi,

Try resetting your password and see what happens next. Here is the direct link to reset it.