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How to regain old groups on new device

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garvind25 Posts 1 Registration date Wednesday November 18, 2020 Status Member Last seen November 18, 2020 - Nov 18, 2020 at 10:35 AM
HelpiOS Posts 8402 Registration date Friday October 30, 2015 Status Moderator Last seen March 4, 2026 - Nov 18, 2020 at 03:44 PM
Hi,

I am new to this forum and have a query on WhatsApp. Hope someone will answer it.

How can I regain the various WhatsApp groups in my new phone? My old mobile had suddenly stopped working. When I installed WhatsApp in my new device, I am neither getting my old groups or chats back though I am using the same SIM. (I remember WhatsApp sync chat data every day in my old phone). Presently I am on Android 8.0.

Any pointers on the matter will be thankfully acknowledged.

Thanks and Regards,

Arvind Gupta.
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Answer 1 / 1
HelpiOS Posts 8402 Registration date Friday October 30, 2015 Status Moderator Last seen March 4, 2026 1,879
Updated on Nov 18, 2020 at 03:46 PM
Hi, welcome to CCM!

Did you try to restore your WhatsApp backup when configuring WhatsApp on your new device?

In order to restore your previous backup, you must use the same Google account as your old phone.

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