How to regain old groups on new device

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garvind25 Posts 1 Registration date Wednesday 18 November 2020 Status Member Last seen 18 November 2020 - 18 Nov 2020 à 10:35
HelpiOS Posts 8446 Registration date Friday 30 October 2015 Status Moderator Last seen 23 May 2026 - 18 Nov 2020 à 15:44
Hi,

I am new to this forum and have a query on WhatsApp. Hope someone will answer it.

How can I regain the various WhatsApp groups in my new phone? My old mobile had suddenly stopped working. When I installed WhatsApp in my new device, I am neither getting my old groups or chats back though I am using the same SIM. (I remember WhatsApp sync chat data every day in my old phone). Presently I am on Android 8.0.

Any pointers on the matter will be thankfully acknowledged.

Thanks and Regards,

Arvind Gupta.
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1 response

HelpiOS Posts 8446 Registration date Friday 30 October 2015 Status Moderator Last seen 23 May 2026 1,880
18 Nov 2020 à 15:44
Hi, welcome to CCM!

Did you try to restore your WhatsApp backup when configuring WhatsApp on your new device?

In order to restore your previous backup, you must use the same Google account as your old phone.