Try signing in from the device you use most often

Tracy - Updated on Jul 16, 2017 at 04:38 PM
 patrick - Jan 23, 2018 at 10:50 PM
I have two Yahoo accounts, I can log in to secondary but my primary is saying this:

"uh oh! Looks like we can't get you in your account online. Please try signing in from the device you use most often or visit our help."

I NEED this account open. I have personal business I need to attend to using it.
It won't accept my password that I know is correct and recovering password goes to the screen that shows above statement.

3 responses

Lsie Posts 1 Registration date Friday June 2, 2017 Status Member Last seen June 2, 2017 4
Jun 2, 2017 at 07:32 PM
I had the same problem a while ago. Eventually I managed to solve it like this:

Go to

Top right there is an orange bar which says:
"Can't access your account? Sign-in Helper"

Click that and follow the steps explained on the screen to receive a "key" (via your alternative e-mail address or mobile phone) which you have to enter in one of the screens you get.

This got me logged in to my account again.
that did it thanks. but on the page where it says "opps..." go to top right and click on "help" then on the next page that comes up the n you click on the oragnge box on top right of page, then it takes you to another page to put your accoint and security questions.