Try signing in from the device you use most often [Closed]
Tracy - - Latest reply: patrick - Jan 23, 2018 at 10:50 PM
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3 replies
Best answer
I had the same problem a while ago. Eventually I managed to solve it like this:
Go to https://help.yahoo.com/kb/account
Top right there is an orange bar which says:
"Can't access your account? Sign-in Helper"
Click that and follow the steps explained on the screen to receive a "key" (via your alternative e-mail address or mobile phone) which you have to enter in one of the screens you get.
This got me logged in to my account again.
Go to https://help.yahoo.com/kb/account
Top right there is an orange bar which says:
"Can't access your account? Sign-in Helper"
Click that and follow the steps explained on the screen to receive a "key" (via your alternative e-mail address or mobile phone) which you have to enter in one of the screens you get.
This got me logged in to my account again.
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that did it thanks. but on the page where it says "opps..." go to top right and click on "help" then on the next page that comes up the n you click on the oragnge box on top right of page, then it takes you to another page to put your accoint and security questions.
It seems like I don't have any problem having logged in with my yahoo account on my phone and log in as well the same yahoo account on my pc. I have multiple yahoo accounts, one for personal account, the other for my work which are intended for my files and backed up payroll documents and the other one exclusive only for my small business. I really do not log out my personal account on my phone before logging in on my pc and luckily, I can't see any problem with it. Well, I'm just lucky my accounts was not locked out since I know it will be very frustrating.