Try signing in from the device you use most often [Closed]

Tracy - Nov 16, 2016 at 01:56 PM - Latest reply:  patrick
- Jan 23, 2018 at 10:50 PM
I have two Yahoo accounts, I can log in to secondary but my primary is saying this:

"uh oh! Looks like we can't get you in your account online. Please try signing in from the device you use most often or visit our help."

I NEED this account open. I have personal business I need to attend to using it.
It won't accept my password that I know is correct and recovering password goes to the screen that shows above statement.
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4 replies

Lsie 1 Posts Friday June 2, 2017Registration date June 2, 2017 Last seen - Jun 2, 2017 at 07:32 PM
Thank you
I had the same problem a while ago. Eventually I managed to solve it like this:

Go to

Top right there is an orange bar which says:
"Can't access your account? Sign-in Helper"

Click that and follow the steps explained on the screen to receive a "key" (via your alternative e-mail address or mobile phone) which you have to enter in one of the screens you get.

This got me logged in to my account again.
that did it thanks. but on the page where it says "opps..." go to top right and click on "help" then on the next page that comes up the n you click on the oragnge box on top right of page, then it takes you to another page to put your accoint and security questions.
GeraldJohnson 4 Posts Friday June 2, 2017Registration date June 3, 2017 Last seen - Jun 3, 2017 at 03:29 AM
Thank you
It seems like I don't have any problem having logged in with my yahoo account on my phone and log in as well the same yahoo account on my pc. I have multiple yahoo accounts, one for personal account, the other for my work which are intended for my files and backed up payroll documents and the other one exclusive only for my small business. I really do not log out my personal account on my phone before logging in on my pc and luckily, I can't see any problem with it. Well, I'm just lucky my accounts was not locked out since I know it will be very frustrating.
Ambucias 55564 Posts Monday February 1, 2010Registration dateModeratorStatus October 18, 2018 Last seen - Nov 16, 2016 at 04:12 PM
Thank you
The Yahoo message is very simple, you must login from the very same device and location you usually login either your phone or computer.

You must also logout of the one account before you try to login to the other.