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Files greyed out

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CDPulley Posts 2 Registration date Thursday December 10, 2020 Status Member Last seen December 11, 2020 - Dec 10, 2020 at 04:05 PM
TaylorE10 Posts 11 Registration date Wednesday December 2, 2020 Status Member Last seen January 10, 2022 - Dec 16, 2020 at 01:05 AM
Hello, I am trying to upload a video to Instagram, but the file I want to upload is greyed out in my finder. JPG's are the only things that light up. Does anyone know why this might be happening?

Thanks



System Configuration: Macintosh / Chrome 84.0.4147.89
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2 responses

Answer 1 / 2
TaylorE10 Posts 11 Registration date Wednesday December 2, 2020 Status Member Last seen January 10, 2022 1
Dec 11, 2020 at 04:12 AM
Add the .jpg extension to the file you want to upload and check
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CDPulley Posts 2 Registration date Thursday December 10, 2020 Status Member Last seen December 11, 2020
Dec 11, 2020 at 11:30 PM
I got an error message on Instagram that only images can be posted. Thanks anyway.
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Answer 2 / 2
TaylorE10 Posts 11 Registration date Wednesday December 2, 2020 Status Member Last seen January 10, 2022 1
Dec 16, 2020 at 01:05 AM
You can only upload a maximum 60 seconds of video or else you have to use IGTV. And if that's not the issue then maybe the video format is different. You can check this for IGTV https://www.facebook.com/help/instagram/381435875695118/?helpref=hc_fnav&bc=0
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