Previous Topic Next Topic

Not able to send an mp4 file

Closed
Shishir - Updated on Dec 12, 2020 at 01:11 AM
HelpiOS Posts 8436 Registration date Friday October 30, 2015 Status Moderator Last seen April 4, 2026 - Dec 14, 2020 at 02:29 PM
Hello,
I am trying to send an mp4 file but I getting error popup "Can't send video. Choose a different video and try again".

The video file is getting played via VLC player successfully.

Please suggest.

Thanks,
Shishir Pednekar
Related:

1 response

Answer 1 / 1
HelpiOS Posts 8436 Registration date Friday October 30, 2015 Status Moderator Last seen April 4, 2026 1,879
Dec 13, 2020 at 03:00 PM
Hi,

If your video is larger than 16 MB, then it can't be sent trough WhatsApp as this is the size limit allowed for media content by the messaging app.
Shishir
Dec 13, 2020 at 03:03 PM
The mp4 file that I am trying to send via whatsapp is about 2 MB to 3 MB in size
HelpiOS Posts 8436 Registration date Friday October 30, 2015 Status Moderator Last seen April 4, 2026 1,879 > Shishir
Dec 14, 2020 at 02:29 PM
Try the following:
  • Use a Wifi connection instead of a cellular network if possible,
  • Check if WhatsApp is up to date,
  • Reconvert again your video in MP4 format.

Similar discussions

Can't join WhatsApp group chat
Matt92 -
vocalkeny -

25 responses
How to send audio in Instagram
suyaprakash8429 -
Andy._Tani -

2 responses
Red exclamation mark keeps appearing next to Facebook messages.
Anonymous0332 -
hiensumo.0912 -

2 responses
WhatsApp Web Lagging
MarkMol -
HelpiOS -

1 response
How to know if you are blocked from whatsapp by a user
Jenny -
owenevan03 -

2 responses