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Not able to send an mp4 file

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Shishir - Updated on Dec 12, 2020 at 01:11 AM
HelpiOS Posts 15208 Registration date Friday October 30, 2015 Status Moderator Last seen September 16, 2025 - Dec 14, 2020 at 02:29 PM
Hello,
I am trying to send an mp4 file but I getting error popup "Can't send video. Choose a different video and try again".

The video file is getting played via VLC player successfully.

Please suggest.

Thanks,
Shishir Pednekar
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1 response

Answer 1 / 1
HelpiOS Posts 15208 Registration date Friday October 30, 2015 Status Moderator Last seen September 16, 2025 1,878
Dec 13, 2020 at 03:00 PM
Hi,

If your video is larger than 16 MB, then it can't be sent trough WhatsApp as this is the size limit allowed for media content by the messaging app.
Shishir
Dec 13, 2020 at 03:03 PM
The mp4 file that I am trying to send via whatsapp is about 2 MB to 3 MB in size
HelpiOS Posts 15208 Registration date Friday October 30, 2015 Status Moderator Last seen September 16, 2025 1,878 > Shishir
Dec 14, 2020 at 02:29 PM
Try the following:
  • Use a Wifi connection instead of a cellular network if possible,
  • Check if WhatsApp is up to date,
  • Reconvert again your video in MP4 format.

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