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Not able to send an mp4 file

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Shishir - Updated on Dec 12, 2020 at 01:11 AM
HelpiOS Posts 14413 Registration date Friday October 30, 2015 Status Moderator Last seen September 12, 2024 - Dec 14, 2020 at 02:29 PM
Hello,
I am trying to send an mp4 file but I getting error popup "Can't send video. Choose a different video and try again".

The video file is getting played via VLC player successfully.

Please suggest.

Thanks,
Shishir Pednekar
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1 response

Answer 1 / 1
HelpiOS Posts 14413 Registration date Friday October 30, 2015 Status Moderator Last seen September 12, 2024 1,862
Dec 13, 2020 at 03:00 PM
Hi,

If your video is larger than 16 MB, then it can't be sent trough WhatsApp as this is the size limit allowed for media content by the messaging app.
0
Shishir
Dec 13, 2020 at 03:03 PM
The mp4 file that I am trying to send via whatsapp is about 2 MB to 3 MB in size
0
HelpiOS Posts 14413 Registration date Friday October 30, 2015 Status Moderator Last seen September 12, 2024 1,862 > Shishir
Dec 14, 2020 at 02:29 PM
Try the following:
  • Use a Wifi connection instead of a cellular network if possible,
  • Check if WhatsApp is up to date,
  • Reconvert again your video in MP4 format.
0

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