Account Needed

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Posts
10849
Registration date
Friday October 30, 2015
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Moderator
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October 20, 2021
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Hello,

My sister phone stopped working and she has instagram details on that phone, now she doesnot remember password and the email account which was linked to it has been disabled , she only remember username ,can she get back her account or password ?

1 reply

Posts
10849
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
October 20, 2021
1,575
Hi,

Your sister will be able to reset her password only if she has access to one of her contact info. If the primary email is no longer available, she can use her alternate email or phone number that are registered with the account.

Unfortunately, if she doesn't have access to another contact method in order to reset the password, account recovery will be impossible.