Account Needed

Closed
Muhammad - Feb 19, 2021 at 01:03 AM
HelpiOS Posts 13028 Registration date Friday October 30, 2015 Status Moderator Last seen December 1, 2022 - Aug 20, 2021 at 10:20 AM
Hello,

My sister phone stopped working and she has instagram details on that phone, now she doesnot remember password and the email account which was linked to it has been disabled , she only remember username ,can she get back her account or password ?

1 reply

HelpiOS Posts 13028 Registration date Friday October 30, 2015 Status Moderator Last seen December 1, 2022 1,867
Aug 20, 2021 at 10:20 AM
Hi,

Your sister will be able to reset her password only if she has access to one of her contact info. If the primary email is no longer available, she can use her alternate email or phone number that are registered with the account.

Unfortunately, if she doesn't have access to another contact method in order to reset the password, account recovery will be impossible.
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