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Has my account been deleted ??

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Katie - Apr 4, 2021 at 03:40 PM
HelpiOS Posts 17760 Status Moderator - Apr 5, 2021 at 01:24 PM
Hello,
I cannot access my account and just shows my name and pic no posts or followers etc and when I try to log in it logs in and then says challenge required but just keeps loading and doesn’t do anything ? Why is this what can I do ?
I’ve tried looking at it through someone else’s account and it’s still there you just can’t see anything


System Configuration: iPhone / Safari 14.0.3

1 response

Answer 1 / 1
HelpiOS Posts 17760 Status Moderator 1,878
Apr 4, 2021 at 04:50 PM
Hi,

Can you explain what means "challenge required"? Are you trying to access your account from the website or through the application?
Katie868xo Posts 1 Registration date Monday April 5, 2021 Status Member Last seen April 5, 2021
Apr 5, 2021 at 07:21 AM
On the app
HelpiOS Posts 17760 Status Moderator 1,878 > Katie868xo Posts 1 Registration date Monday April 5, 2021 Status Member Last seen April 5, 2021
Apr 5, 2021 at 01:24 PM
Log out from all devices on which you're currently logged into your account if this is the case. Next, check that the Instagram app is up to date and try logging in again.

If you still can't access your account, uninstall the app, restart your iPhone and reinstall Instagram. If the issue persists, try resetting your password by selecting Forgot Password on the login screen.

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