How to recover an important message that went to spam

Solved/Closed
alkovach8599 - Jul 21, 2021 at 05:43 PM
 alkovach8599 - Jul 22, 2021 at 11:33 AM
Hello,



I had an important legal document sent to my aol email account about 2 months ago. I went to spam and the spam folder only shows emails from 1 month. How can I go back to get this email?
Thanks

1 reply

HelpiOS
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Jul 22, 2021 at 10:14 AM
Hi,

I suggest you try to search for that email using the search box. If you can't find it, you can select next to the search box the drop down icon > Advanced options to add search criteria.

If you still can't find that email even in the trash, then it was probably permanently deleted from your email account, as the spam folder is automatically purged after a certain time.

Good luck
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thank you. I tried the various search options with no luck. It was sent on May 27 and it looks like spam is only kept by AOL for 30 days so it must be permanently deleted.
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