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Instagram IGTV Grid Preview

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frudd2 - Updated on Jul 30, 2021 at 01:18 PM
HelpiOS Posts 17776 Status Moderator - Jul 30, 2021 at 03:14 PM
Hello,
I am having a major issue with instagram at the moment. The grid previews of all my previously posted IGTV videos all of a sudden have been weirdly scaled in. This was not how I configured the cover images to be be originally. This makes my business look really bad to potential clients. This issue only appears to happen when viewing my Instagram page @*** on mobile. When I hop on desktop all seems fine.

Please somebody help me.
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3 responses

Answer 1 / 3
Elena Keracheva Posts 1152 Registration date Wednesday November 4, 2020 Status Member Last seen October 28, 2021   899
Jul 29, 2021 at 04:01 AM
Hello,

I'm sorry to hear about this. Do you know if the issue persists from other smartphones? I checked your Instagram account from my phone and everything looks fine!
frudd2 Posts 1 Registration date Thursday July 29, 2021 Status Member Last seen July 29, 2021
Jul 29, 2021 at 07:03 AM


Does yours look like this? - See how the IGTV thumbnails look really pixely. Instagram has zoomed in on them for somereason.
Answer 2 / 3
Elena Keracheva Posts 1152 Registration date Wednesday November 4, 2020 Status Member Last seen October 28, 2021   899
Jul 30, 2021 at 03:39 AM
Hello,

No - it seems that I can preview your account normally:


I recommend comparing it with other users.
Answer 3 / 3
HelpiOS Posts 17776 Status Moderator 1,878
Jul 30, 2021 at 03:14 PM
Hi,

I checked your account, and the thumbnails appear properly for me too.

It seems that you're using the Instagram app, right? Do the thumbnails appear zoomed in if you check your account from Safari, or another browser?

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