Issue with shop and professional dashboard on instagram

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1
Registration date
Thursday July 29, 2021
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Last seen
July 29, 2021
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Hello,

Hi I have a business account on instagram that had been working fine. Then about a month ago when I was adding product to the shop I started to have issues. These include the shop would not allow me to add any more products or delete the existing. The shop can be seen by site visitors but as an admin I can view the shop but does not allow me to see products to edit. In addition to this the professional dashboard will not load. The link is there allowing me to click on, but when I click it says unexpected errorv occured - you are receiving this error becasue something went wrong while loading this screen- tap the retry button to try again (bit no retry button shows). Also if I do promotion payments and set a budget over a number of days the daily budget is never hit as the adverts stop working part the way through the day. I have submitted help requests through instagram. I only set my business up a couple of months ago and the clothes I have designed are summer clothes so really need to try and rectify. ANY ADVISE OUT THERE?? Forgot to say another account I have access to allows me to access the dashboard and no issues, so seems isloated to this one account.
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7 replies

Yes I found a solution, I switched the account to personal account, deleted the facebook page, deactivated and deleted everything related. Then after 15-30 days, created new facebook account and page and connected it. Now it’s working fine
Hello, did you find a solution to this? I've been experiencing this for the past couple of weeks and Facebook customer service are useless in providing any guidance? Thanks
Hi! I am also having the exact same issue except my products aren’t showing in my shop and when i click on add products and click on the shop it doesn’t link! I’m also having the same issue with professional dashboard !!

I myself any updates?
Anyone solved this issue? It’s really frustrating!
Hi! no still having the same issue, haven’t found a solution :(
Posts
1
Registration date
Tuesday October 5, 2021
Status
Member
Last seen
October 5, 2021

Any resolution here? Having the same issue for months now :( UGH

Can't view professional dashboard or edit/add/delete items in my shop. so frustrating
Still not found a resolution! :( i was hoping after instagram went down yesterday it would’ve fixed but still the same, frustrating that there’s no one to contact about it :(

If you find a solution pleaseeee contact me on Instagram @fastbandsclothing
same is happening to me! I suspect it started when the Instagram account was disconnected from the Facebook business suite. My problem is I lost access to the business suite and can't connect them back :(

Same if you find a solution please contact me @fasrbandsclothing
Happening to me still been going on for about 4 months when I connected my insta to my Facebook.