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MOTO G5 splus phone switches off automatically as whatsapp notifiction arrives

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priya - Sep 12, 2021 at 09:31 AM
HelpiOS Posts 14515 Registration date Friday October 30, 2015 Status Moderator Last seen November 15, 2024 - Sep 12, 2021 at 07:37 PM
MOTO G5 s plus phone switches off automatically as Whatsapp notifications arrive when the phone on battery less than 50%. Its happening multiple times in the day as soon as the message arrives. The phone restarts and the message which was arriving gets deleted on its own and I don't see it once the phone switches on.

Tricks I have tried -did a phone calibration multiple times but doesn't help.
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HelpiOS Posts 14515 Registration date Friday October 30, 2015 Status Moderator Last seen November 15, 2024 1,865
Sep 12, 2021 at 07:37 PM
Hi,

Are you having this problem only with WhatsApp? If this is only with WhatsApp, create a new backup by selecting the 3 vertical dots > Settings > Chats > Chat backup > Back up.

Once done, uninstall WhatsApp and restart your phone, then reinstall WhatsApp and restore your backup to recover your chats history.
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