Received facebook sms code but FB says it couldn't send, check number and resend Closed

Question

Hello, 
Over the weekend FB disabled my account and asked for my id. I went through the steps and their generic email says the account is reopened and I should be able to log on. Problem is, I can't get past the security check. I only have one phone number in there and when I click "send code" I get the code right away BUT facebook has an error message saying it couldn't send the sms and to retry. There is nowhere to enter the code that I received. It is a total roadblock. I've been researching troubleshooting options but can't find any similar situations. Since I can't get past the security check I can't even use their help community or report the issue. Thanks for any advice you may be able to give me! I run my business on fb and at a very frustrating loss on how to proceed. Thanks!

csam · Accepted Answer

I was hacked after allowing facebook to connect with instagram. This extremely urgent as our business instagram account is linked to facebook. I cannot dispute it because when I click "send code" I get the code right away BUT facebook has an error message saying it couldn't send the sms and to retry. There is nowhere to enter the code that I received. Then I get stuck at "You've requested too many SMS codes. You must wait 24 hours to receive another." BUT it takes longer then 24 hours to retry but there is no where to enter the code. HELP!! URGH

HelpiOS · Answer

Hi,

In this case, I suggest you try reporting the issue to Facebook using this dedicated form.

Hope this helps

happyin2022 · Answer

Did you get this fixed? I am having the same issue and the link the other person responded with doesn't work for me either!!!

robin36robin · Answer

Did you find a solution? My sister is having this exact problem. Her account was hacked and then disabled and is threatened at permanent removal and there's no way out of it.

llllll · Answer

i am having the exact same issue!!
my instagram has also disappeared and messenger doesnt work, though i am still receiving notifications???

happyin2022 · Answer

today is the day they will permanently delete my account. I have heard NOTHING from FB. Very frustrating. Someone at FB supposedly opened a ticket for me but he left the company a few days ago. Very disappointing I will lose all of my memories because someone hacked my account and posted something. I was told this is happening A LOT now so I wish FB would step it up...I can't even open up a new account

Kk · Answer

I am having the same issue. I reported it and opened up a ticket to get this fixed on my friends account yet no response. My instagram was disabled too and now it says it is gone. Facebook needs to step up their security game and have help hotline, but at this point it is a lost cause.

HASSAN · Answer

even i cant able to make new account 

in this week i lost my fb also ig and also youtube channal.
whenever i create new fb account automatically facebook disable it and idendity problem come. when i send sms to number this error come

Error Sending SMSCould not send confirmation SMS. Please check the phone number and try again.

i receiver sms but where i put it .never trust on fb team .

NoSms · Answer

Exact same problem here March 2022. My profile was reported for being fake (working theory) by members of a group with a grudge against the one I admin (didn't know that was thing?!) and now I cannot log in to submit my ID. 

I get the SMS immediately but have nowhere to enter it.

Langox510x · Answer

I know the answer. The sad part is that literally thousands of good Facebook accounts are shut down over this same issue, and until today around noon I was just like you. 

Anyways, I got a VPN, and I got it at a discount off of eBay. I was at the point where it had been well over a week of trying to resolve this issue, spending hours trying to see if I could get my account back with no luck. 

So I got a VPN and changed my location to Israel. Maybe 5 minutes later I was able to enter the code and my account was verified. I almost lost my 12 hear old Facebook account for good. ????

csam · Answer

Got the VPN this morning, sadly I am still getting:
"Error Sending SMS
Could not send confirmation SMS. Please check the phone number and try again."
Except that I actually do get the code and have no where to enter it in!

I've tried the VPN from a few different locations, no dice....

PeakQualityFarmer111 · Answer

Just had this issue and got it FINALLY resolved using this method:
0. Close out of Facebook on any browsers you're on
1. Get a VPN and change your IP to a far away foreign country
2. Try to log in and get to the point were it asks you to verify, maybe have it send a text code to you (not sure if it makes a difference)
3. Repeat step 1 and 2 again (I did it a few times, not sure how many is required)
4. Close your browser and disconnect the VPN 
5. Try to log in to Facebook again and you should see something asking if you tried to login somewhere else (if you do not get this try again. Might need to get on facebook on a different device while on the VPN and Facebook on your first device)
6. Select "No" that it wasn't you and you should be prompted to reset your password. 
7. Create a new password
8. You should get an email saying you changed your password. There should be a link that says "if you didnt do this please secure your account." Click the link!
9. IMPORTANT: Follow the prompts to secure your account by changing your password and it should ask you to delete any emails or phone numbers that you do not recognize. 
10. IMPORTANT: Remove your phone number from the account! Then click a time a two to complete the process.
11. If done correctly, once you go back and try to log in again, instead of asking you to verify via SMS it will ask you to upload a picture of your ID.

Bam done. Stupid Facebook.

J2 · Answer

I'm so pissed we should not be going through this.

Langox510x · Answer

Very sorry to hear. Keep trying to see if you can switch to another location and resubmit. I am so grateful this worked for me, but I want other people to get their accounts back as well. 


Sad thing is, once I got back, 1 day later I caught a 30 day suspension, smh...

BlueMok · Answer

How long does it take for facebook to review the decision and is there any way to speed it up?? I have been waiting for 7 days, but Facebook claims that "it usually takes just over a day to review your information."

Michael · Answer

Hi :-)

I was having the same issue.

I managed to resolve it by:
 - Opening my browser and navigating to FB
 - Log out of FB by clicking the profile pic on top right
 - Navigate to FB again and click "Forgot Password"
 - I then reset my password and when I logged on again after resetting my password, the security check worked

All best

Michael

Philthy · Answer

I tried for a few days until randomly the code thing worked. Sent through my ID. Now I'm waiting for the review, but not that hopeful given other experiences from people on here.

Xamandaxlynnx13 · Answer

Any updates? Same thing happened to me. Was able to finally put in code using VPN. Now waiting for review with about 23 days left.

Xamandaxlynnx13 · Answer

That's what mine is currently saying. I had VPN set for Israel and it finally let me enter the pin. Now still waiting with the message that  says you disagreed with this decision on April 14th. How long does it usually take?  Anyone?

Colter1986 · Answer

Anybody have a solution for this

csam · Answer

Well, after waiting on a decision since March 24th, my account is disabled and everything is GONE. Along with my business instagram account and access to my business facebook page. I dont think there is anyone I can even contact about this. This all happened when I allowed business facebook page to connect to insta. BEWARE, do not allow them to connect! I am devestated!

UnityFan · Answer

I have experienced this problem. My account must have been hacked and now I am blocked for Sending Child Exploitation material. I am unable to advise Facebook that I have been hacked because I am unable to verify my identity. Facebook says it will send a code to my phone. This works. I receive the code. Unfortunately the screen says there was an error sending the SMS and there is therefore no place to enter in the code to verify my identity. I repeated the process and now it says I have attempted it too often and have to wait 24 hrs. I have set up an Israel VPN and will try again once the 24 hr block is lifted. In my opinion this is a Facebook coding bug which could very well cost me 15 years of Facebook memories and my only connection with many of my old friends.

Langox510x · Answer

Definitely get a cheap or free VPN and try to log in from various countries. What worked for me was Isreal, but many who try what I did to get unblocked have told me it didn't work. 

The best solution I know, as I was locked out for maybe 10 days, worked day and night to get my account back, and eventually, it worked. I have two accounts too and I had to get them both past the security check point and I'm happy to say that out of all my desperation it worked.

Xamandaxlynnx13 · Answer

I think I only have like 5 days left. Still nothing.

Potato · Answer

Try logging in from a browser and not your phone. I faced such problem. Trying it from browser atleast allowed me the chance to write down the code unlike the app which kept showing code was not possible to send even after I received  the code to my number.

Quins · Answer

I have I counter the same problem on 28 of May 2022 untill now am struggling to gain access to my account

kayeffcie · Answer

I followed this and it worked for me. I had to do it a few times and i got pretty confused about some of the things my system did that are not in these steps but eventually it worked. I'm not done though. FB still has to review my case and from what i've read, that may never happen. But I did want to share some thoughts that might help others get this far, at least. The basic recipe I followed is pasted below. 

It helped me to get my head around what it is we are actually doing. The instructions are less confusing if you understand what's happening. Pretend to be a bad actor in another country (unusual login place for you) and blatantly attack your own account. Since all I could do is click to send SMS, I did that many times. That flips some other security trigger and your account will get an email from FB because of it. And that email will lead you to confirm your contact information (since the bad actors may have modified it). You then remove your own correct phone number from your contact info, as if it's not yours. Then the system will revert back to the previous trigger you were addressing before and you'll get the SMS window again. Only this time, it'll say, but there's no phone on your account so let's do an email instead. And THAT is the ticket! You get the email and then follow along to upload your driver's license or whatever. Then wait for review. That's where I am now and I see a lot of us are. Not sure if there's life after this phase but the SMS thing worked! Here's that basic recipe I sort-of followed.
 
Copy and Pasted from another member:

How to get past Facebook Error

Just had this issue and got it FINALLY resolved using this method:
0. Close out of Facebook on any browsers you're on
1. Get a VPN and change your IP to a far away foreign country
2. Try to log in and get to the point where it asks you to verify, maybe have it send a text code to you (not sure if it makes a difference)
3. Repeat step 1 and 2 again (I did it a few times, not sure how many is required)
4. Close your browser and disconnect the VPN
5. Try to log in to Facebook again and you should see something asking if you tried to login somewhere else (if you do not get this try again. Might need to get on facebook on a different device while on the VPN and Facebook on your first device)
6. Select "No" that it wasn't you and you should be prompted to reset your password.
7. Create a new password
8. You should get an email saying you changed your password. There should be a link that says "if you didn't do this please secure your account." Click the link!
9. IMPORTANT: Follow the prompts to secure your account by changing your password and it should ask you to delete any emails or phone numbers that you do not recognize.
10. IMPORTANT: Remove your phone number from the account! Then click a time a two to complete the process.

PS. Messed up that I did nothing even remotely unethical in the first place but now I have to stoop to hacking my own account just to get out of a poor programming loop and save my account, which might not work anyway. Disturbing.

Potato · Answer

I was able to get the sms code and now my fb is under review. Does it ever get solved?

AegisSailor · Answer

So…the form will permit you to enter an incorrect number, just not your number.  

I used my Brothers phone to get the code, and that let me get through to the upload ID stage.

majstor100100 · Answer

Hi,

I did all the steps and i erased my phone number so i am only left with my email, but when i try to log in to facebook it asks me for my phone number again and not the ID check. Any help here?

Dim · Answer

I confirm that this way works, at least till the point of acceptance and "bypassing" the system check. I had exactly the same problem (hacked and someone posted child sexual abuse content-or at least that's what the system told me) .The sms was arriving but also the message for wrong number. I followed the steps with the VPN.

Israel was locked and need to pay. I use one of the free options (Norway) and it worked just fine.  I used windscribe- After two trials of entering in my facebook, I got this message in my emal 
<<is that you that you are trying to enter?"

I exit windscrbe VPN ,said NO, and it went through the process of uploading my ID etc.

I have 17days till my account is deleted. Professional use. Multiple pages, groups and family memories there.

The good thing is that for the past 2 weeks, living without fb is not that terrible. I had never received/earned/profit all these hours that I invest on my professional digital presence in the FB platform.

I will send you an update how this will end. Thanks f or all comments and info regarding the subject.

Received facebook sms code but FB says it couldn't send, check number and resend

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