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Unable to install ANTIVIRUS

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 brian -
Hello,
m working on window xp. due to some virus m not able to install any antivirus. there r some important files in c:. so, i can't format it and m unable to open it............
send me any solution of it..........

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Answer 1 / 2
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Wednesday May 13, 2009
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September 6, 2009
 38
hi,

you need to change the name of the setup extension.

rename it and then try to install.

try to install it in safe mode.
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I am an internet virgin and need everything explained to me in detail, where to find the place on the computer that I change, for example, setup extension, you could be talking Dutch to me. Can you help me. Every time I try to load Anti-virus from the internet it takes hours and then either tells me it is corrupt or some other problem. It takes hours because I have a very slow connection, do not have a landline to connect and have to rely on a dongle for internet connection. I am really worried that now at last I have a connection (I have waited 4 years) I am going to pick up a virus and be even worse off than before.
Answer 2 / 2

you should insert your hard disk to another computer and try to open it.. and then do your back up before you reformat your computer...
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