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Tiktok link issue

Humpry - Mar 29, 2022 at 01:51 PM
HelpiOS
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 - Mar 30, 2022 at 06:58 AM
Hello,

I have recently set up a link to my ionos site. The page works fine if I type the url but as soon as I put a link to it on tiktok bio, it prompts that I am offline and to retry. I cant open it. Anything I am doing obviously wrong?


System Configuration: Android / Chrome 99.0.4844.88

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Answer 1 / 2
HelpiOS
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Mar 29, 2022 at 05:42 PM
Hi,

What I suggest, is to check the protocol and the third-level domain in your URL. Sometimes a mistake in one of these criteria, although minor, can make a website inaccessible.

If you don't have an SSL certificate installed on your website, then use the http protocol to link to it. In addition, check whether your website is using a third-level domain (e.g. www) in the URL or not. You may need to add/remove it to make the link work.

Also, make sure that you don't leave blank spaces when inserting your URL in your bio.
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Answer 2 / 2
Humpry
Mar 30, 2022 at 06:07 AM
Thankyou for the response. I will check these later.
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HelpiOS
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Friday October 30, 2015
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Mar 30, 2022 at 06:58 AM
Ok, let me know if that helps.
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