Unable to restore WhatsApp chat history from iCloud
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MikeFloutier
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1
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Wednesday April 27, 2022
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April 28, 2022
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Updated on Apr 28, 2022 at 10:20 AM
HelpiOS Posts 13167 Registration date Friday October 30, 2015 Status Moderator Last seen January 31, 2023 - Apr 28, 2022 at 10:45 AM
HelpiOS Posts 13167 Registration date Friday October 30, 2015 Status Moderator Last seen January 31, 2023 - Apr 28, 2022 at 10:45 AM
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1 reply
HelpiOS
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Friday October 30, 2015
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Apr 28, 2022 at 10:20 AM
Apr 28, 2022 at 10:20 AM
Hi,
I think the issue is caused by the change of your phone number in your WhatsApp account. It is necessary to restore a backup from the same phone number on which it was created.
As you said that you actually changed it by your temporary phone number before you created a new backup and deleted the app, try activating your account using that same number.
If WhatsApp doesn't find any backup, then try with your ported phone number.
Hope this helps.
I think the issue is caused by the change of your phone number in your WhatsApp account. It is necessary to restore a backup from the same phone number on which it was created.
As you said that you actually changed it by your temporary phone number before you created a new backup and deleted the app, try activating your account using that same number.
If WhatsApp doesn't find any backup, then try with your ported phone number.
Hope this helps.
Apr 28, 2022 at 10:43 AM
Thanks again for this very helpful reply!
Kind regards, Mike
Apr 28, 2022 at 10:45 AM