How can I fix WhatsApp Web not syncing messages?

Ymir00 Posts 1 Registration date Saturday April 30, 2022 Status Member Last seen April 30, 2022 - Apr 30, 2022 at 12:21 AM
HelpiOS Posts 13185 Registration date Friday October 30, 2015 Status Moderator Last seen February 7, 2023 - Apr 30, 2022 at 05:47 PM
Hello,
I have been encountering a troubling issue with WhatsApp Web recently. Conversations I have had with some of my contacts do not appear. These conversations appear on my android device though.

Anyone experiencing a similar issue?


System Configuration: Android / Chrome 101.0.4951.41
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1 reply

HelpiOS Posts 13185 Registration date Friday October 30, 2015 Status Moderator Last seen February 7, 2023 1,876
Apr 30, 2022 at 05:47 PM
Hi,

Try to unlink your computer from the WhatsApp app on your phone. Go to Settings or select the 3 vertical dots and choose Linked Devices.

Log off your computer and close the app. On your computer, close WhatsApp Web and clear your browser's cookies and cache. Then, open WhatsApp on your phone and relink your computer.

Also, ensure that WhatsApp is allowed to run in the background on your phone.

Hope this helps.
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