Recovery information changed, need to recover password
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HelpiOS
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Nov 27, 2022 at 06:17 PM
Nov 27, 2022 at 06:17 PM
Hi Kristen,
Sorry to hear that. Unfortunately, you can only change your recovery methods if you have access to your account - it will be impossible otherwise.
As your recovery options have been changed, try entering directly your recovery phone number or alternate email address when using the Sign-in Helper.
Perform the recovery steps from a usual location with a familiar device. It will help Yahoo to recognize you as the legitimate owner of the account.
Good luck
Nov 28, 2022 at 02:31 AM
Darn. Thank you so much for your response.