potosr
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Wednesday May 3, 2023
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May 3, 2023 at 02:43 AM
HelpiOS Posts 14411 Registration date Friday October 30, 2015 Status Moderator Last seen August 8, 2024 - May 4, 2023 at 11:27 AM
HelpiOS Posts 14411 Registration date Friday October 30, 2015 Status Moderator Last seen August 8, 2024 - May 4, 2023 at 11:27 AM
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3 responses
HelpiOS
Posts
14411
Registration date
Friday October 30, 2015
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Moderator
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August 8, 2024
1,862
May 3, 2023 at 05:43 PM
May 3, 2023 at 05:43 PM
Hi,
It may be possible that the image you sent via your PC is saved in a format that is not supported by the mobile phones. Try converting it to .jpg, .png or .jpeg, then try again.
potosr
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Wednesday May 3, 2023
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May 3, 2023 at 07:14 PM
May 3, 2023 at 07:14 PM
Thanks for the reply. The image sent is a jpg file.
HelpiOS
Posts
14411
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
August 8, 2024
1,862
May 4, 2023 at 11:27 AM
May 4, 2023 at 11:27 AM
You're using WhatsApp Desktop, right? Make sure the app is on the latest version on all your devices. If this is the case, try reinstalling the app on your PC.
Alternatively, give a try to WhatsApp Web to see if the issue persists.