Yahoo Mail misbehaving

Solved
OrkFromPluto Posts 1 Registration date Wednesday September 6, 2023 Status Member Last seen September 22, 2023 - Sep 6, 2023 at 12:51 PM
HelpiOS Posts 14371 Registration date Friday October 30, 2015 Status Moderator Last seen June 19, 2024 - Sep 22, 2023 at 01:35 PM

Hello, 

Just started today.  Can open Yahoo emails, but after reading, they still show as unread in inbox.  Cannot delete, cannot access contacts.  Updated Chrome, did not fix.  Never happened before.  Everything works fine in Edge.

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2 responses

HelpiOS Posts 14371 Registration date Friday October 30, 2015 Status Moderator Last seen June 19, 2024 1,880
Sep 6, 2023 at 05:16 PM

Hi,

In addition of updating Chrome, clear the cache of the browser.

  • Select the 3 vertical dots > More tools > Clear browsing data.
  • Choose All time and check Cookies and other site data and Cached images and files.
  • Then click Clear data.

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HelpiOS Posts 14371 Registration date Friday October 30, 2015 Status Moderator Last seen June 19, 2024 1,880
Sep 22, 2023 at 01:35 PM

Hi,

In reply to your message posted on Sep 22, 2023 at 08:07 AM

If the problem with Yahoo Mail persists even after clearing Chrome's cache, try disabling your extensions temporarily to see if they interfere with your email. You can also try accessing Yahoo Mail via a private browsing tab to check this.

Check also if JavaScript is enabled in Chrome and that sites can use it. Go to Settings > Security and Privacy > Site settings > JavaScript.

In case Yahoo Mail still have issues, reset Chrome to its default settings. Go to SettingsReset settings > Restore settings to their original defaults and confirm.

And as a last resort, uninstall and reinstall Google Chrome. Don't forget to save a copy of your bookmarks, saved passwords, etc. before uninstalling.


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