Unable to start PS4

Vanoulivolski9867 Posts 935 Registration date Sunday November 1, 2020 Status Member Last seen June 9, 2024 - Jun 9, 2024 at 09:12 AM
islasmith7788 Posts 3 Registration date Friday June 7, 2024 Status Member Last seen June 18, 2024 - Jun 18, 2024 at 05:42 AM

Hello, Monday my brothers were playing Roblox on PS4 and iPhone. My little brother was playing with the PS4 and a cable was connected to it to charge the controller. At one point, he pulled the cord, so the PS4 fell, and since then it has been impossible to start. When entering safe mode, a message like "install the update files on a USB key and plug it into the console" is displayed. I have done the manipulation several times without result. Do you think the problem is internal? Thanks for your answers
Android / Chrome

2 responses

HelpiOS Posts 14369 Registration date Friday October 30, 2015 Status Moderator Last seen June 16, 2024 1,878
Updated on Jun 11, 2024 at 03:04 PM


Turn off your PS4 then unplug it. Press the Power button for 15-30 seconds and leave the console unplugged for 20 minutes. Plug it back in, then try turning it on.

If the issue persists and you still get the same error message "install the update...", then it means that the firmware may be corrupted and needs to be repaired. Follow these instructions (from Sony Support) in order to reinstall the firmware:

  1. Turn off your PS4 console.
    Press and hold the power button for at least 7 seconds (until the console beeps twice).
  2. Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32 or exFAT. Inside that folder, create another folder named "UPDATE".
  3. Visit the PS4 console system software update page and select the "Update system software" section. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".
  4. Plug the USB drive containing the file into your PS4 console.
  5. Start your PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.
  6. Select Update System Software.
  7. Select Update from USB Storage Device > OK.

If your PS4 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

In case your PS4 still won't start, then something inside may be damaged - most likely the hard drive. You should take it to a local technician or contact PlayStation.

Hope that helps.

Good luck

islasmith7788 Posts 3 Registration date Friday June 7, 2024 Status Member Last seen June 18, 2024
Jun 18, 2024 at 05:42 AM

Try to restart