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Unable to start PS4

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Vanoulivolski9867 Posts 960 Registration date Sunday November 1, 2020 Status Member Last seen October 30, 2024 - Jun 9, 2024 at 09:12 AM
HelpiOS Posts 14492 Registration date Friday October 30, 2015 Status Moderator Last seen October 30, 2024 - Jul 17, 2024 at 04:42 AM

Hello, Monday my brothers were playing Roblox on PS4 and iPhone. My little brother was playing with the PS4 and a cable was connected to it to charge the controller. At one point, he pulled the cord, so the PS4 fell, and since then it has been impossible to start. When entering safe mode, a message like "install the update files on a USB key and plug it into the console" is displayed. I have done the manipulation several times without result. Do you think the problem is internal? Thanks for your answers
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Answer 1 / 5
HelpiOS Posts 14492 Registration date Friday October 30, 2015 Status Moderator Last seen October 30, 2024 1,864
Updated on Jun 11, 2024 at 03:04 PM

Hi,

Turn off your PS4 then unplug it. Press the Power button for 15-30 seconds and leave the console unplugged for 20 minutes. Plug it back in, then try turning it on.

If the issue persists and you still get the same error message "install the update...", then it means that the firmware may be corrupted and needs to be repaired. Follow these instructions (from Sony Support) in order to reinstall the firmware:

  1. Turn off your PS4 console.
    Press and hold the power button for at least 7 seconds (until the console beeps twice).
  2. Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32 or exFAT. Inside that folder, create another folder named "UPDATE".
  3. Visit the PS4 console system software update page and select the "Update system software" section. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".
  4. Plug the USB drive containing the file into your PS4 console.
  5. Start your PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.
  6. Select Update System Software.
  7. Select Update from USB Storage Device > OK.

If your PS4 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

In case your PS4 still won't start, then something inside may be damaged - most likely the hard drive. You should take it to a local technician or contact PlayStation.

Hope that helps.

Good luck
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Vanoulivolski9867 Posts 960 Registration date Sunday November 1, 2020 Status Member Last seen October 30, 2024
Jun 25, 2024 at 07:44 AM

Thank you for your answer :)

Ihave already done this manipulation without result. I think I'm going to have to take it apart to see if the hard drive has moved

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HelpiOS Posts 14492 Registration date Friday October 30, 2015 Status Moderator Last seen October 30, 2024 1,864 > Vanoulivolski9867 Posts 960 Registration date Sunday November 1, 2020 Status Member Last seen October 30, 2024
Jun 25, 2024 at 12:20 PM

If you're comfortable taking your PS4 apart, here's the user manual on how to proceed so that you can check your HDD - and replace it, if necessary.

Good luck

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Answer 2 / 5
islasmith7788 Posts 4 Registration date Friday June 7, 2024 Status Member Last seen June 18, 2024
Updated on Jun 22, 2024 at 02:48 PM

Hi,

Try to restart your PS4 and see if it helps.
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Vanoulivolski9867 Posts 960 Registration date Sunday November 1, 2020 Status Member Last seen October 30, 2024
Jun 25, 2024 at 12:54 PM

Thanks for your answer :)

I have already doni this manipulation without result :(

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Answer 3 / 5
Vanoulivolski9867 Posts 960 Registration date Sunday November 1, 2020 Status Member Last seen October 30, 2024
Jul 7, 2024 at 12:31 PM

I removed and put back the hard drive with no results. Do you think it's the problem?
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Answer 4 / 5
DavidAllen Posts 1 Registration date Tuesday June 25, 2024 Status Member Last seen July 11, 2024
Jul 11, 2024 at 08:47 AM

I also had a similar problem, it solved by restarting it.
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Answer 5 / 5
Vanoulivolski9867 Posts 960 Registration date Sunday November 1, 2020 Status Member Last seen October 30, 2024
Jul 15, 2024 at 03:56 PM

Hi, I changed the hard drive of the PS4 today and it has been working again :)

On the other hand, I've to reconfigure everything
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HelpiOS Posts 14492 Registration date Friday October 30, 2015 Status Moderator Last seen October 30, 2024 1,864
Jul 17, 2024 at 04:42 AM

Great! With a backup, you can restore your data and settings directly. In the future, don't hesitate to back up your PS4 regularly to avoid data loss in case of failure. Check out this page for more info on how to back up and restore PS4 data.

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