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My dell laptop can not startup just black scr

Closed
er - Jul 21, 2009 at 02:02 PM
 Blocked Profile - Jul 21, 2009 at 02:45 PM
Hello,
i bought Dell laptop in Aug.2008 and yesterday night i turned it off and today when i tried to boot it just bring the Dell logo then "resuning window" and in few seconds it turns to black screen. i can only see the mouse pointer on the screen nothing ealse. so, when i boot it there is no system recovery option and when i put the cd came with it it just test the hardware not the boot option
i tried to contact Dell company they just tested the hardware not that much
i dont want loose my datas becouse there are very important datas in it and my school work assighment and resurch.
is there a way that you gus can help me out?
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Answer 1 / 1
Blocked Profile
Jul 21, 2009 at 02:45 PM
Hello there,

Just go to safe mode,

Press F8 when your computer starts,

Select safe mode and press Enter,

When you are on safe mode:

Open System Restore by clicking the Start button , clicking All Programs, clicking Accessories, clicking System Tools, and then clicking System Restore.‌ If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Choose a date when your computer was running fine

Press Next,

Let the process to be done and the laptop will restart,

Good luck