Help WR641G tp link router [Solved/Closed]

debbiefudge 1 Posts Saturday September 5, 2009Registration date September 6, 2009 Last seen - Sep 6, 2009 at 04:19 AM - Latest reply:  deonsta
- Mar 2, 2012 at 03:55 AM
Hello, Help! I have a PC, account with Virgin (who are no help to my problem!!)
I had a laptop configured to my via TP link router WR641G Have lost the connection and cannot get it back. My partner has spent hours, trying to reconnect!! I also have another laptop that my Mum bought and gave to me that I also want to add. But my mum cannot remember her password!! Absolutely stuck!!! We are not very computer savvy! It appears that the laptop does not recognise the router, so what do we do. Have looked on line and tried just about everything!! But still cannot use the laptop. I am disabled and bed bound and this is my link to the outside world! What is the process we have to do?? All help and advise would be gratefully received.
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17 replies

Best answer
sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen - Sep 13, 2009 at 05:11 AM
2
Thank you
ok, you don't need IPs from virgin.

go to your pc that is connected.
open a dos box (start/run enter)

you will get something similar to below
------------------------------------------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\Dave>

------------------------------------------------------
type in ipconfig and enter.

you should get something similar to below
-------------------------------------------------------


D:\Documents and Settings\Dave>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : megaamd6400
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-E0-4D-6C-9F-00
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : 13 September 2009 11:06:51
Lease Expires . . . . . . . . . . : 13 September 2009 12:06:51



D:\Documents and Settings\Dave>

--------------------------------------------------------------------------

if you go to the blue bar at the top of your dos window and right click go down to edit and select 'select All'
the dos box should turn white (all the letters will be highlighted white), press enter. this will copy the dos contents to clipboard.

now reply to this message and paste it to your message.

we'll lick this for you.

Thank you, sharpman 2

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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Deonsta>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Deonsta-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6250
Physical Address. . . . . . . . . : 64-D4-DA-24-79-0B
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 64-80-99-03-65-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 64-80-99-03-65-19
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1de4:2fbe:ca4b:8cd1%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.16.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 419439381
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-56-F8-8A-3C-4A-92-59-84-F0

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
Physical Address. . . . . . . . . : 64-80-99-03-65-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::653f:c9a9:8f04:3551%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, March 02, 2012 9:20:21 AM
Lease Expires . . . . . . . . . . : Friday, March 02, 2012 11:20:21 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 318776085
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-56-F8-8A-3C-4A-92-59-84-F0

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VirtualBox Host-Only Network:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
Physical Address. . . . . . . . . : 08-00-27-00-34-C2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5d4c:8588:bfde:b2e3%24(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.178.227(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 705167399
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-56-F8-8A-3C-4A-92-59-84-F0

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{9F6F0D4B-4CA5-416D-8F6A-FA882DB03F82}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{12DBFA9B-F95E-4DF5-8F98-1B0362ECEC77}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B200DDDA-D69D-454E-8684-8C180DFB9F0C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{188C3E03-99B1-4328-B6E8-EE598DF222AD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C0B069B6-60FC-4932-ADCD-CC858A929C4F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Deonsta>
sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen - Sep 6, 2009 at 04:59 PM
0
Thank you
Are you virginmedia cable or wired broadband?

do you have a modem that is attached to a cable that looks a little like tv arial cable?


this is the manual for your router.
http://www.tp-link.com/english/soft/200865140422.pdf

go to page 70 and look at appendix B. check your computers with that.
debbiefudge - Sep 7, 2009 at 04:35 AM
0
Thank you
Hi, thankyou so much for your reply. Will have another go with those instructions. We are with virgin media broadband. Pc is windows XP. And 2 laptops are windows vista. We were connected ok with one laptop and then lost the connection via the router. My partner thought it may have had a virus so decided to re-install. But we have tried everything and the laptop just won't recognise the router. So am guessing we need to re-install the tp link router. I don't know my virgin media password, so can't input that. Have rung virgin countless times for password. They are no help at all!! When we try to connect to virgin on the laptop, there is not even their broadband connection listed in order to connect.
sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen - Sep 7, 2009 at 09:36 AM
0
Thank you
so,to confirm.
i'm with virginmedia broadband as well.

the way I connect is this.

I have the virgin media Modem which leads to my wireless router which dishes out ip addresses to my lan and wireless connections. now, assuming you are the same apart from the model of the router you may need to just set your ip address to the correct settings.

what you need to asses is what the ip address of the router is. if it's the default one it should be,
192.168.1.1

go to page 70, annex B of the manual and set up as per that document. for an XP machine.

This is the procedure for a Vista Machine using wireless connection
http://www.cuhk.edu.hk/itsc/network/wlan/wlancard-vista.html
Hi again. Have now tried to re-install router. Still doesn't work. My partner says we need the internet service provider (ISP) and password given by virgin when 1st. installed. I've lost this and can't get virgin to give it to me!! He says we need the original installation disc from them??
It's like a foreign language to me!
sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen > debbiefudge - Sep 10, 2009 at 12:33 PM
if I was you I would write a strongly worded letter to the customer service department explaining the situation, state that you require settings for your router. they are your provider, and if they don't supply the information either by letter or by another install cd, then your not paying them another penny, if your in a package then suggest that you will be deducting the broadband portion from your bill.

you could try telling them that the router is broken and that you require a replacement. (you will get a brand new one with all setup disks etc.) it's in the contract that they will support equipment free of charge.

i can't help in the settings as my set up is slightly different than yours. I have a virgin provided modem, no setup required, no software to worry about. just plug it in and off you go. the rest of the lan is fed by a vonage wireless router connected to the virgin modem.

is your router also your modem?
debbiefudge - Sep 12, 2009 at 02:24 AM
0
Thank you
Hi again, many thanks for your reply.
I have gone on the virgin website several times now and used the complaint form. All you get is a confirmation email and an automatic reply on the landline. Absolute rubbish!! When you ring customer services, you speak to someone in Pakistan and the first thing they ask you is, "what is your password and IPS number!! The information, I require!! AHHHHHHHH!
My set up is: I have a cable box in the lounge that my PC runs through. I no longer have cable tv., with them, have changed over to Freesat. I have my phone line and broadband with them.
I bought my own router for my laptop and it has been running fine up untill lately . When I lost the connection.
Without the ips and password, I can't reconnect.
Perhaps you are right, If I refuse to pay my bill, they might do something!! I've already threatened to leave and go with another provider, that had no effect!

So, how come they provided your router??

Regards, Debbie.
sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen - Sep 12, 2009 at 06:42 AM
0
Thank you
Ok, have you connected your pc direct to the cable modem and tried to get on the internet?
you need to set the ip address in your settings to auto. shut modem down, shut pc down.

boot up modem ...... give it about 30-60 seconds to initialise and connect to internet. should be a steady green light on the internet light.

when that is done, boot up your pc. once booted up it should obtain an ip from your modem. when this has been done try to go onto internet.

if you can get on, then there is some settings in your router we need to look at.

let me know.
debbiefudge - Sep 13, 2009 at 03:01 AM
0
Thank you
Hi again. Yep, we've done all that. The PC is connected to the internet ok. It's the laptops we can't connect.
We need the IPS from virgin and password in order to connect to the internet wirelessly. This is the problem. My son has his PS3 connected to the router and that is working fine.
We've still had no responce from Virgin!!
debbiefudge - Sep 16, 2009 at 03:47 AM
0
Thank you
Hi,

As per your last message, this is what I get:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Lewis>ipconfig
Windows IP Configuration

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::b984:3223:ea85:58f5%8
IPv4 Address. . . . . . . . . . . : 192.168.1.104
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.101
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:349e:3bd7:3f57:fe97
Link-local IPv6 Address . . . . . : fe80::349e:3bd7:3f57:fe97%9
Default Gateway . . . . . . . . . : ::
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.104%10
Default Gateway . . . . . . . . . :
C:\Users\Lewis>

See if you can figure this one out
Cheers.
sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen - Sep 16, 2009 at 11:56 AM
ok, can you go to your pc, the one that can connect to the router and do exactly the same, paste the contents here.
debbiefudge > sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen - Sep 19, 2009 at 01:26 PM
Hi,

Just to make sure we're on the same wavelength, the first ip configuration I sent you was that of my laptop (connected via ethernet cable).
The config below is that of my main computer. Hope that's clear...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner.YOUR-UH5WWTK87P>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.1.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.101

C:\Documents and Settings\Owner.YOUR-UH5WWTK87P>

Thanks for your help once again.
sharpman 1023 Posts Saturday May 23, 2009Registration dateContributorStatus October 20, 2010 Last seen - Sep 20, 2009 at 07:16 AM
0
Thank you
try this on your vista laptops.
http://windowshelp.microsoft.com/...

I had an issue with my vista laptop, with the wireless connection.
but in the end, I got the wired connection to work, then I bridged the wireless and wired connection and I was then able to connect.

have a go at the above link first, see how you get on with that.
0
Thank you
if its any help -
the password for your router is written on the bottom of the router - SSID virgin boadband, User: Virgin. Password: Password. WPA: Preinstall. The virgin software is rubbish, so if youve changed any settings you have to remove the software in "Add remove programs" and install all the computers like that one by one. Reset the modem first by pressing the button on the back. Maybe delete the existing wireless nwetworks in network settings. make sure all the windows are closed when you reinstall the software and that ought to sort it.
0
Thank you
Hello,

I have the same problem. Before I went for holidays I switched off the power, and after I came back I switched them on but then I was not able to connect to the internet. I use TPlink wireless router with virgin media broadband. I can connect to internet via cable, but not with my wireless router. It seems like my router and modem are not communicating! On my laptop, it shows that I am connected to internet, but actually I am not.

I use Windows 7.


Any advice would be much appreciated!

Thanks,

Sara
0
Thank you
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Afzaal Khan>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        IP Address. . . . . . . . . . . . : 192.168.1.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1

C:\Documents and Settings\Afzaal Khan>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Desktop
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
        Physical Address. . . . . . . . . : 00-16-EC-9F-18-1D
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : 192.168.1.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 203.99.163.240
                                            203.135.0.70

C:\Documents and Settings\Afzaal Khan>



i have Problem with WR-641g router
please Check and reply.
help Appreciated