Laptop shuts down & restarts immediatelyClosed

Question

Hello,
      We have Toshiba laptop with Vista OS. During the login process, after entering the login User Id & Password it will load the all applications/software and once that process is completed in 2,3 minutes then it will shut down & restart the system and prompts to enter the login User Id and Password.  Once enter the login User Id & Password again, it will load the all applications/software and it will shut down and restart the system again and prompts to enter the login User Id and Password.  McAfee Total Protection Anti-Virus software has been installed on it and didn’t find any bad files after complete Scan. I could work on with safe Mode, but how could I fix this problem, PLEASE?

Thanks.

closeup22 · Answer

hi there,

if you are working in safe mode that's a good sign

now go to Start>

Programs>

accessories>

Click System Tools and open System Restore

select Restore your computer to an earlier time 

restart your pc 

or 

right click on my computer properties>

system properties>

advance tab>

startup and recovery>

setting>

uncheck the automatically restart

Thanks

uc · Answer

Recently encountered similar problem on a Compaq laptop running XP.  Tried every solution/suggestion I could find on the net.  No help.

Did a search for all files named shutdown (search ALL files).  Deleted the shutdown prefetch file I found and replaced the shutdown.exe file in system32 with one from software distribution folder.

Fixed.  Laptop now shuts down properly when commanded from the start button.

Laptop shuts down & restarts immediately

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