Laptop shuts down & restarts immediately

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Venkat - Sep 10, 2009 at 09:22 AM
 Jasmine - Aug 17, 2010 at 09:02 PM
Hello,
We have Toshiba laptop with Vista OS. During the login process, after entering the login User Id & Password it will load the all applications/software and once that process is completed in 2,3 minutes then it will shut down & restart the system and prompts to enter the login User Id and Password. Once enter the login User Id & Password again, it will load the all applications/software and it will shut down and restart the system again and prompts to enter the login User Id and Password. McAfee Total Protection Anti-Virus software has been installed on it and didn’t find any bad files after complete Scan. I could work on with safe Mode, but how could I fix this problem, PLEASE?

Thanks.

2 replies

closeup22 Posts 8924 Registration date Friday May 15, 2009 Status Member Last seen October 7, 2010 2,108
Sep 10, 2009 at 11:29 AM
hi there,

if you are working in safe mode that's a good sign

now go to Start>

Programs>

accessories>

Click System Tools and open System Restore

select Restore your computer to an earlier time

restart your pc

or

right click on my computer properties>

system properties>

advance tab>

startup and recovery>

setting>

uncheck the automatically restart

Thanks
1
Thanks a lot
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Recently encountered similar problem on a Compaq laptop running XP. Tried every solution/suggestion I could find on the net. No help.

Did a search for all files named shutdown (search ALL files). Deleted the shutdown prefetch file I found and replaced the shutdown.exe file in system32 with one from software distribution folder.

Fixed. Laptop now shuts down properly when commanded from the start button.
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My compaq randomly shuts down and restarts itself, sometimes twice in a row, then again it behaves for a long time...what is a prefetch file and what isa software distribution folder? Your answer sounds good, just way over my head. thanx
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