APP crash, iexplore.exe [Solved/Closed]

- - Latest reply:  mel S. - Apr 25, 2017 at 01:39 PM
Hello,
Two days ago I downloaded an ActiveX add-on to play a particular game online. Yesterday, when I tried to access the internet, even though my connection is good, I got the message "Internet is not responding" and the only way I can access is to go through the Add-on directory and click the "How do I delete ActiveX addion", "Click internet explorer: I still get the "Internet is not responding" when I try to close out and it's a royal pain because it continues to pop up even when I have clicked the "Close program" button. I can't find the ActiveX add-on in the Manage Add-ons so I don't know where it is. I did find the APP crash, iexplore.exe
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18813
Application Timestamp: 4a6621ae
Fault Module Name: StackHash_a615
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 1033
Additional Information 1: a615
Additional Information 2: 1cd9bf0a71ad5ffdc243421c221689df
Additional Information 3: 584c
Additional Information 4: aa92ac964e2bf50a96826326597649bb
I don't know what to do. Can anyone help?
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2 replies

Best answer
59
Thank you
Hey,

I had the same Fault Module Name: StackHash_a615

Its not that hard to fix just do the following:

Open Internet options ( if possible through internet explorer)
but if you are unable to open it through there.
Start
Type in search: internet options
Click the advanced tab
and reset internet explorer settings.


try this..

hopey

Say "Thank you" 59

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CCM 4691 users have said thank you to us this month

Thx,

it worked the way you suggested.

Greetz
you are a legend man !!!
I was getting the APPCRASH error, and I tried this. It worked! Thank you!
Thanks for this information. I got this after ie9 update from microsoft. I did this and all is well.
Thank you very much....still working in 2017
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Thank you
Hello James,

I believe I found the solution and you can find it right here:

http://ccm.net/faq/6389-internet-explorer-manage-add-ons

I trust that you will give us some feedback

Good luck