Restoring XP To Factory Settings Without CD

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 Patrick -
Hello,

I am trying to help a friend who has very little ( if any) computing knowledge at all. He got a computer from his sister, and was very excited to get it, until he learned that it freezes everytime it gets to the desktop. I offered to help him since I know a little about computers, but I quickly had to admit that this problem was way over my head.

I do know that a complete system restore is an option, however as one might assume, the install CD is no longer with the computer.

I know that one of the function (F) keys will allow the option of a complete system restore, however I can't remember which one. Various google searches have turned up empty, and I am facing the daunting task of having to tell my friend that I can't help him after I boasted that I could


If anyone can be at all helpful, please please do so. I am seriously in need. He has had such bad experiences in his life as of late, I really wanted to be able to offer him even the smallest amount of solitude.


I appreicate the help,

Pastor Patrick

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Hi there,

i can understand this situation

but to help you ,you need to give more information

on the pc and model

Thanks
1
Thank you

A few words of thanks would be greatly appreciated. Add comment

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Certainly!

I apologize for not providing this information sooner. It is an HP Pavillion Model # ze5375us. It is the same computer as is found in this link:


https://www.amazon.com/Pavilion-ze5375us-Laptop-2-40-GHz-Pentium/dp/B00008YGMB



Is this sufficient information?

Thanks again and God bless,

Pastor Patrick
Thanks so much for your help. I tried the information that was provided, but when I hit f10 repeatedly, it just goes through the rest of the start up process. Am I doing something wrong?

Thanks again,

Pastor Patrick
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HP factory recovery instructions are at this site:

http://www.pctechbytes.com/hp-recovery.htm

good luck