Unmountable boot volume

Closed
lj - Nov 14, 2009 at 08:30 PM
 Rafe - Aug 29, 2010 at 09:44 PM
Hello,

I get an unmountable boot volume error when my laptop refuses to start up. Power supply was removed when previously shutting down, so I assume this is the cause of my problem. Can't boot up in Safe mode. Computer guy said the hard drive was done, but BIOS recognizes it, and I can hear the hard drive continue to spin as it restarts itself over and over. Is it possible that the windows xp recovery disc just needs to be reloaded? Will this repair the problem? On a related issue, when I go to the C prompt and type "dir" no files appear. The computer does give me the option to restore to factory status, however I don't want to lose my files. I would appreciate some advice!
thank you.
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2 replies

dancedhall Posts 3058 Registration date Wednesday May 13, 2009 Status Member Last seen March 12, 2010 657
Nov 15, 2009 at 05:31 AM
hi there,

follow the link below from official Microsoft website to resolve this issue:

https://support.microsoft.com/en-us/help/555302

Thanks
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