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Need to restore to factory setting on my Dell

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cass741 - Dec 4, 2009 at 04:47 PM
dancedhall
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Wednesday May 13, 2009
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March 12, 2010
 - Dec 5, 2009 at 05:52 AM
Hello,
So my computer got a virus and in the mix of getting that removed my computer has been messing up. I want to restore my Dell laptop to the original factory setting but the error is not allowing me to. I have the operating systems CD but it is not working either. the error I get is: ERROR: the factory image could not be found please reinstall using the operating system media dvd. and it appears once I click on restore dell factory settings. does any one know how to fix this?? PLEASE HELP ME!!

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Answer 1 / 2
dancedhall
Posts
3058
Registration date
Wednesday May 13, 2009
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Member
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 657
Dec 5, 2009 at 05:52 AM
hi there,

you must boot from it

and by booting there is no reason it gives error except the disk is corrupted

Thanks
0
Answer 2 / 2
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Dec 5, 2009 at 04:22 AM
Dear Sir,

Please have the solution of the problem from the below

link:

https://ccm.net/faq/4189-restore-dell-laptop-to-factory-settings

Thank you.
-1