Missing desk top and start menu

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Hello,
can someone help me my desktop is gone and my start menu is gone to

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Dear Sir,

Please press the windows key on the keyboard and see whether you are able to select the Start button. If it doesn't open up, please please press CTRL+ALT+DEL and see whether there is any other programs running up. If it is the case, please stop the process and carry out a virus scan and remove any virus that you find.

Thanks in advance.