I can't run Adobe apps on my Mac

Closed
Hemmingplay - Feb 3, 2010 at 09:20 AM
 Blocked Profile - Feb 3, 2010 at 11:33 AM
Hello,
Hardware: MacPro, 2x3 Ghz dual-Core Intel Zeon w/4 GB 667 MHz DDR2 FB-DIMMs. Running Snow Leopard, v. 10.6.2

I've got a problem that's driving me nuts, and I'm apparently the only one in the office with the problem, even though there are others running the same OS version and a similar hardware setup.

I can't install, or run, any Adobe apps. InDesign, Flash, Reader, Acrobat full, ... nothing. They all crash on launch. The error message indicates it's a Kernel protection failure. The following is an example when I tried to install Acrobat 8 from the original CS3 Design Premium disk.

See the first part here:

Process: Acrobat [833]
Path: /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier: com.adobe.Acrobat.Pro
Version: 8.0.0 (8.0.0)
Code Type: X86 (Native)
Parent Process: launchd [381]

Date/Time: 2010-01-21 11:17:47.529 -0500
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6

Interval Since Last Report: 37516 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 49 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 3AA19881-223F-44E8-84AA-5A7B3AB8371E

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000070
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.Acrobat.framework 0x83fad5a1 RunAcrobat + 126051
1 com.adobe.Acrobat.framework 0x83fad536 RunAcrobat + 125944
2 com.adobe.Acrobat.framework 0x83fad609 RunAcrobat + 126155
3 com.adobe.Acrobat.framework 0x84220e93 CopiesPagesPDE_Open + 384583
4 com.adobe.Acrobat.framework 0x84220f5b CopiesPagesPDE_Open + 384783
5 com.adobe.Acrobat.framework 0x84220ff0 CopiesPagesPDE_Open + 384932
6 com.adobe.Acrobat.framework 0x841f8156 CopiesPagesPDE_Open + 217354
7 com.adobe.Acrobat.framework 0x841f9289 CopiesPagesPDE_Open + 221757
8 com.adobe.Acrobat.framework 0x841f944b CopiesPagesPDE_Open + 222207
9 com.adobe.Acrobat.framework 0x83f92adc RunAcrobat + 16798
10 com.adobe.Acrobat.framework 0x83f90860 RunAcrobat + 7970
11 com.adobe.Acrobat.framework 0x84193f9f AcroBundleThreadQuitProc + 10375
12 com.apple.Foundation 0x9228c270 _nsnote_callback + 345
13 com.apple.CoreFoundation 0x969c39a9 __CFXNotificationPost + 905
14 com.apple.CoreFoundation 0x969c33da _CFXNotificationPostNotification + 186
15 com.apple.Foundation 0x92281094 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
16 com.apple.Foundation 0x9228e471 -[NSNotificationCenter postNotificationName:object:] + 56
17 com.apple.AppKit 0x96dba73a -[NSApplication _postDidFinishNotification] + 125
18 com.apple.AppKit 0x96dba64a -[NSApplication _sendFinishLaunchingNotification] + 74
19 com.apple.AppKit 0x96f11595 -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 274
20 com.apple.AppKit 0x96f111b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 101
21 com.apple.Foundation 0x922c1404 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 511
22 com.apple.Foundation 0x922c11c8 _NSAppleEventManagerGenericHandler + 228
23 com.apple.AE 0x99572f3a aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
24 com.apple.AE 0x99572e39 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
25 com.apple.AE 0x99572d46 aeProcessAppleEvent + 197
26 com.apple.HIToolbox 0x966422a1 AEProcessAppleEvent + 50
27 com.apple.AppKit 0x96d8ad02 _DPSNextEvent + 1420
28 com.apple.AppKit 0x96d8a306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
29 com.apple.AppKit 0x96d4c49f -[NSApplication run] + 821
30 com.adobe.Acrobat.framework 0x83f8f44a RunAcrobat + 2828
31 com.adobe.Acrobat.framework 0x83f8ea6e RunAcrobat + 304
32 com.adobe.Acrobat.Pro 0x00002e8b start + 2455
33 com.adobe.Acrobat.Pro 0x00002602 start + 270
34 com.adobe.Acrobat.Pro 0x0000251d start + 41

Other people are running CS3 and Snow Leopard, and are not having any problems.

I've checked the memory with MemTest and the hardware with TechTools. I've reinstalled SL.

Any one having this problem? Any ideas?

1 reply

Blocked Profile
Feb 3, 2010 at 11:33 AM
Hi there,

You must download and install Mac os compatible versions,they are available on official Adobe website:

https://supportdownloads.adobe.com/product.jsp?platform=macintosh&product=10
https://www.adobe.com/products/adobesupportsOSX.html

Thanks
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