Dell laptop problem!!

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Wednesday October 8, 2008
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June 15, 2019
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Hello,
i have a dell laptop and when i turn i on it stays on for a minute and then says..

windows must now restart because the DCOM server process launcher service terminated unexpectedly..

i have no idea what this means,any help would be greatly appreciated

thanks

1 reply

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,860
You MAY a have a virus infection. Probably MSBlaster it is probably the more common.
You can type the following command in the start box to abort the shutdown process:

Start, Run, type > shutdown -a <

then download this program:

Download ComboFix from one of these locations:

Link 1 https://download.bleepingcomputer.com/sUBs/ComboFix.exe
Link 2 https://forospyware.com
Link 3 http://www.geekstogo.com/forum/files/file/197-combofix-by-subs/

* IMPORTANT !!! Save ComboFix.exe to your Desktop

* Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Information on A/V control HERE)
* Double click on ComboFix.exe & follow the prompts.

Good Luck

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