dell laptop problem!!Closed

Question

Hello,
i have a dell laptop and when i turn i on it stays on for a minute and then says..

windows must now restart because the DCOM server process launcher service terminated unexpectedly..

i have no idea what this means,any help would be greatly appreciated

thanks

xpcman · Answer

You MAY a have a virus infection. Probably MSBlaster it is probably the more common.
You can type the following command in the start box to abort the shutdown process:

Start, Run,  type > shutdown -a  <

then download this program:

Download ComboFix from one of these locations:

Link 1 https://download.bleepingcomputer.com/sUBs/ComboFix.exe
Link 2 https://forospyware.com
Link 3 http://www.geekstogo.com/forum/files/file/197-combofix-by-subs/

* IMPORTANT !!! Save ComboFix.exe to your Desktop

    * Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Information on A/V control HERE)
    * Double click on ComboFix.exe & follow the prompts.

Good Luck

Dell laptop problem!!

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