Black screen Hp on and keys are locked Closed

Question

Hello,
I have a Hp dv6 and it runs great. Except at times the screen goes black and everything is locked up. It is on but it is all  locked. how do I unlock it or how do I stop it from doing it again every day, sometimes 2 or 3 times a day?

ash_perez01 · Answer

Dear Sir,

Please check whether the hibernation feature is activated and if it is not the case, please check whether the graphic card is not messing up.

Thank you.

Black screen Hp on and keys are locked

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