Desk top shut down

Closed
leek - Mar 14, 2010 at 04:32 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Mar 15, 2010 at 05:34 AM
Hello,
I having problems with my desk top. every time i turn it on it will boot up, go to the main screen, it stays on for about a minute then shuts down. the fans are working. I not too long ago downloaded drivers for my printer off the net. Im thinking its a virus but i got it to work after that. the sound was distorted. It had like a scratchy sound when ever i moved the mouse or plugged my pro tools up to it. now its not allowing me to stay on for one minute

2 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Mar 14, 2010 at 04:44 PM
Hello Leek,

Please, will your desktop boot in safe mode and stay on? If so, we are in business.

Regards
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yes it does
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Mar 15, 2010 at 05:34 AM
Hello Leek,

That is good news.

To restore your laptop to health we will need to go through 2 major steps.

1. Virus identification
2. Application of the proper remedies (some viruses must be removed with more than one interventions)

Identification:

1. Boot your laptop in safe mode with networking
2. Download and Install Hyjackthis
3. Request a scan and save a log
4. Copy the log and paste it here

Here is the link to Hyjackthis

http://free.antivirus.com/hijackthis/
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