This mailbox is disabled (554.30) [Solved]

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 Soimi -
Hello,
i created my yahoo account a few days ago, used it even yesterday (sent an email not just received) and today my account was disabled. why could this have happened? what can i do to get it back?
Thanks,



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2 replies

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8257
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Friday October 30, 2015
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777
Hi,

You can contact Yahoo to find out why your account is disabled. To contact them, click on this link.

Select Account and enter your Yahoo email address. Then select Contact a Yahoo specialist > Abuse and spam > Got a message my account is deactivated > Email a Yahoo specialist.
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Hello,
And thanks for your quick reply,
I already sent an email to yahoo customer care and received the answer i will paste below. From my understanding they did absolutely nothing and looks like they won’t do anything about my problem to undo their wrong.. i had another account disabled recently ( with a similar name, on which indeed there was no activity for a long time now, and that is why i created this account (january 14th, 2020)which they deleted today..) the self service i tried, has no option whatsoever for deleted accounts ????
Is this the kind of email you meant in your reply?
Any other idea what i can do?
Thanks!

Hello,

Thank you for contacting Yahoo Customer Care.

I understand that you need assistance with your account. I'm sorry if this has caused you any inconvenience and I appreciate you taking the time to write in about this issue.

Yahoo proudly offers multiple help channels where you can find answers to many of your technical questions. While direct support for your concern isn't available, there are places to go for help:
Yahoo Help Central - A self-help guide to all of your favorite Yahoo products where you can find troubleshooting steps, how-to articles, and general information.

Twitter - Get Yahoo account and product tips by following our Twitter page.

Yahoo Account Pro - Our Yahoo Account Pro service provides access to an agent 24x7 over the phone and includes help with much more than account issues (available for US and UK accounts).



We appreciate your utmost understanding.

Regards,

Graciela
Yahoo Customer Care


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Posts
8257
Registration date
Friday October 30, 2015
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Last seen
July 6, 2020
777 > Soimi
If you create an account that has no similarity with the username of your old account, does Yahoo disable it? For your old account, if you haven't used it for 12 months, it was deleted due to inactivity.
>
Posts
8257
Registration date
Friday October 30, 2015
Status
Contributor
Last seen
July 6, 2020

I mentioned the old account just because it was the only thing i could think of why yahoo decided suddenly to end the new one, the similarity of their names.. If i create a new one, it ll be gmail, i need the name to be similar and i cannot risk another disabling and loosing data and connections.. i need reliable and constant access to my account ;(
That is why i am still trying to recover it .. although at creating new account none of them are available (old and newly disabled usernames are denied for different reasons)
Any idea where to write and complain still?
Thanks a lot for your input and help!
Posts
8257
Registration date
Friday October 30, 2015
Status
Contributor
Last seen
July 6, 2020
777 > Soimi
The other contact option available for Yahoo is their Twitter account.
I gave up and created another account (gmail this time).
Thanks for your support!
Best regards