Dell System restoreSolved/Closed

Question

Hello,
My daughter has a basic Dell desktop computer (3-4 years old) and it's badly infected with a virus (trojan downloader). I remember with my old pc (non-dell) that a system restore disc could be used to wipr the hard-drive and return to original configuration.
Is it possible to use the restore disc from another pc or does it have to belong to the required pc?

The system runs XP and I have a restore disc from my old pc.

If not is there any other way to get the pc clean and back to original configuration?

Any help appreciated

Thanks
Steve

desiredhott · Accepted Answer

if you have windows xp turn your computer off and then turn it on again while the screen in black and your waiting for the windows logo to pop up hit ctrl and hold it down and then hit f11 and keep taping it until the restore screen pops up and make sure you hit the one that says restore it will restore your computer back to factory made and it will run like brand new dont for get to save anything you want before you start cause youll lose every thing

xpcman · Answer

NO - you can not use a system restore CD from another computer. Your Dell probably has a hidden partition on the hard drive that will restore the system to factory condition.  Go to this link to get instructions from Dell:


https://www.dell.com/support/contents/fr-fr/category/Product-Support/Self-support-Knowledgebase

Tony · Answer

How do I system restore or jus dix my prob witout a I have a missing I or 
Corrupt file on start it says \windows\system32\config\system ive treid
F8 and theres no repair in the menu nd I dont have f11 oh I have a dell inspiron
910 mini 

Thanks

Dell System restore

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