Urgent - stuck on update screen [Closed]

 Blocked Profile -

My computor needed to install updates but when it has restarted to complete the installation, it has frozen on the update screen, where it says updating 1 of 3 updates 0% progress...I have tried restarting, turning off the computor and using Ctrl+Alt+Del but nothing is working. It will not move from the update screen.

Please help.


1 reply

Dear Claire,

Please unplug the power supply cable and then turn it on and confirm whether the OS that you are using is genuine.

Thank you.