Sync not working in computer

jessi - Jun 15, 2010 at 08:25 PM
kristain Posts 69 Registration date Friday March 12, 2010 Status Member Last seen May 30, 2011 - Jun 15, 2010 at 09:33 PM
one day when i connected my new mp3 player to load songs ,the sync button in my windows media player is not working .i dont know what is the problem. is there any problem with my mp3 player or in my computer.plsss solve my problem.

thank u


1 response

kristain Posts 69 Registration date Friday March 12, 2010 Status Member Last seen May 30, 2011 20
Jun 15, 2010 at 09:33 PM
You may need to do a "clean" uninstall of palm desktop and start over from scratch. use the procedure below to uninstall palm desktop.

You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.

Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys
from your PC Operating System registry.

Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.

On the PC, go to start and run type "regedit" without quotes

Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.

The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
you sure. Say yes. Do the same thing for all keys below.

If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.

The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)

* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm

Next reboot your computer

Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before you create a hotsync name.