My screens black only shows mouse whatdo i do

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Hello,
One day i used my computer then shut it off that same night i turned it back on to use, the place i put my password in only showed up black and the only thing there is my mouse and it keeps doing that i cant get on it at all what should i do i tried reseting it and everything i dont know what to do


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Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hi,

try this 1

when black screen is displayed then
hold ctrl and shift keys and press esc key, task manager will be opened--->go to file-->new task --> type
regedt32
a registry editor will be opened and then go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

at the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned above

Just double click shell and userinit and enter the data values as

shell value data should be
Explorer.exe

userinit value data should b
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe


when you enter into normal mode scan ur pc with antivirus &

Download Malware's Anti-Malware from this link.

https://ccm.net/download/download-105-malwarebytes

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"