My laptop crashed upexpected & won't restart
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Hello,
I was using my HP Pavilion laptop when I closed it to put it in sleep mode by closing the cover. When I opened the cover, it took me to he DVD player mode. I pressed the power butto to get out of it and then it crashed. I tried to restart but it kept taking me to the page giving me options to restart in safe mode or start normally etc. None of the options worked although I tried all of them.
Please help. I'm a totally non-technical person. My PC is running Windows XP. I'm now using my netbook to surf.
Help!
Thanks.
I was using my HP Pavilion laptop when I closed it to put it in sleep mode by closing the cover. When I opened the cover, it took me to he DVD player mode. I pressed the power butto to get out of it and then it crashed. I tried to restart but it kept taking me to the page giving me options to restart in safe mode or start normally etc. None of the options worked although I tried all of them.
Please help. I'm a totally non-technical person. My PC is running Windows XP. I'm now using my netbook to surf.
Help!
Thanks.
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Jul 18, 2010 at 07:21 AM
1) Assuming I had the CDs, will reinstalling all this wipe out alll the info on my hard disk?
2) In the absence of these CDs, what else can I do?
Thanks.
Maria