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My laptop crashed upexpected & won't restart

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Maria - Jul 18, 2010 at 04:48 AM
 Maria - Jul 18, 2010 at 07:21 AM
Hello,
I was using my HP Pavilion laptop when I closed it to put it in sleep mode by closing the cover. When I opened the cover, it took me to he DVD player mode. I pressed the power butto to get out of it and then it crashed. I tried to restart but it kept taking me to the page giving me options to restart in safe mode or start normally etc. None of the options worked although I tried all of them.

Please help. I'm a totally non-technical person. My PC is running Windows XP. I'm now using my netbook to surf.

Help!

Thanks.

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1 response

Answer 1 / 1
Blocked Profile
Jul 18, 2010 at 07:10 AM
Hi there,

Do you have its recovery cd ?if yes then boot from it and recover windows ,else boot from xp installation cd and make a system repair,have guidelines referring to Faq:

https://ccm.net/faq/516-repairing-windows-xp-using-cd-installation

Thanks
Maria
Jul 18, 2010 at 07:21 AM
Hi Jaunglia, I don't have my recovery CD or XP installation CD. I've just moved countries and they are in a box en route to me in India. I have 2 questions:

1) Assuming I had the CDs, will reinstalling all this wipe out alll the info on my hard disk?
2) In the absence of these CDs, what else can I do?

Thanks.
Maria

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