Can't download anti-malware Solved/Closed

Question

Hi,

Sorry, I'm not very computer savy.

I've had a problem for a while with Google redirecting my search results to different 'random' search engines.

After looking for a solution I found that the Anti-malware software might help.

I tried downloading it but when I clicked the 'Download' button at the following link (https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ I get another window opening that states 'HTTP 404 Not Found'.  The original page states I'm downloading the software but nothing else happens and a couple of seconds later it states I have downloaded the programme.

Nothing else seems to happen at this point and I don't know if he programme has been downloaded or not.

Can anyone please help?

Many thanks,

Rob

Ambucias · Answer

Hello,

I am here assuming that your OS is Windows and that you are using IE.

1. Please in your IE go to tools
2. Click on Internet options
3, Click on the connection tab
4. Click on the Lan button
5. Ensure that using a proxy is unchecked.

Report back here for the rest of the solution

Regards

Astoria Rob · Answer

Hi,

Thanks for the rapid reply.

Yes, I do use Windows (Vista) and Internet Explorer.

I did what you said and the proxy box is unchecked.

NB - I don't know if it's important but I connect to the internet via Wi-Fi

Regards,

Rob

Ambucias · Answer

Hi,

My prompt reply is pure coincidence as I happened to be there and I was just about of logoff.

I suspect that your system is affected by a Trojan Horse of the redirecting type.

Wifi, my grand-mother keep saying to stay away from it especially while driving so I am not familiar with it.

1. Please reboot in safe mode with networking.

2. To fix the problem, I must have a Hyjacthis log.

http://free.antivirus.com/hijackthis/

Please download, install and request a scan and save a log.  Copy the log and post it here.

Regards

P.S. I suggest you hurry as I am about to leave for my daily ablutions.

Astoria Rob · Answer

Hi,

I've run the HiJackThis programme and copied the log information below.

I had a trouble entering Safe Mode.  I tried pressing F5 while my laptop was rebooting but nothing happened so I ran the file in my normal account.

Regards,

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:34:55, on 08/08/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18928)
Boot mode: Normal

Running processes:
C:\Windows\system32	askeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Program Files\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Windows\System32undll32.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Acer\Acer Bio Protection\PdtWzd.exe
C:\Windows\PLFSetI.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
D:\Microsoft Office\Office12\GrooveMonitor.exe
D:\Seagate\FreeAgent Status\stxmenumgr.exe
D:\iTunes and Quick Time\iTunesHelper.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATIFIE.EXE
C:\Windows\System32undll32.exe
C:\Program Files\Acer\Acer VCM\AcerVCM.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Users\Trev\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\wbem\unsecapp.exe
D:\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Acer\Acer VCM\acp2HID.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://uk.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://uk.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=53EEB45F21EA47F2B95DF58497B5E6B6
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://uk.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\MICROS~1\Office12\GRA8E1~1.DLL
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20100514201138.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [eAudio] "C:\Program Files\Acer\Empowering Technology\eAudio\eAudio.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [BkupTray] "C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Program Files\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ZPdtWzdVitaKey MC3000] "C:\Program Files\Acer\Acer Bio Protection\PdtWzd.exe" show
O4 - HKLM\..\Run: [PLFSetI] C:\Windows\PLFSetI.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [ArcadeDeluxeAgent] "C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [PlayMovie] "C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe"
O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [GrooveMonitor] "D:\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [MaxMenuMgr] "D:\Seagate\FreeAgent Status\StxMenuMgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\iTunes and Quick Time\iTunesHelper.exe"
O4 - HKLM\..\Run: [EEventManager] C:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [Epson Stylus SX510W(Network)] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIFIE.EXE /FU "C:\Windows\TEMP\E_SB194.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [dfsphs] rundll32 "C:\Users\Trev\AppData\Roaming\C_10010W.dll",Fdzcnf
O4 - Global Startup: Acer VCM.lnk = ?
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Quick-Launching Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe
O9 - Extra 'Tools' menuitem: Quick-Launching Area - {10954C80-4F0F-11d3-B17C-00C0DFE39736} - C:\Program Files\Acer\Acer Bio Protection\PwdBank.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/3,0,0,6045/mcfscan.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - D:\MICROS~1\Office12\GR99D3~1.DLL
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: AWinNotifyVitaKey MC3000 - C:\Program Files\Acer\Acer Bio Protection\WinNotify.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\Windows\system32\drivers\CDAC11BA.EXE
O23 - Service: CLHNService - Unknown owner - C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - D:\Seagate\Sync\FreeAgentService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - D:\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: McAfee Online Backup (MOBKbackup) - McAfee, Inc. - C:\Program Files\McAfee Online Backup\MOBKbackup.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32
vvsvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared files\RichVideo.exe
O23 - Service: Raw Socket Service (RS_Service) - Acer Incorporated - C:\Program Files\Acer\Acer VCM\RS_Service.exe
O23 - Service: Validity Fingerprint Service (vfsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vfsFPService.exe

Ambucias · Answer

Hi again,

Thank you for the log and it looks virus clean

However I suggest you run another HJT scan, without log and delete the following item.  Just check it and click on fix checked.  It is useless and may cause interference.

O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96}

The 404 error you received is common when the site is temporarely under maintenance.

If you wish to download Malwarebyte, you must save it to your desktop, but although that it is a powerful tool, it must be uninstall after use for it may conflict with your McAfee.  Have you tried to make a search to find it where the download may have ended?

As for the redirecting to other search engines, I would need more details as to the engines.

Anyhow, I can assure you that, according to your log everything looks honkydory.

Regards

NYUK · Answer

Hi,

Sorry for not responding to your last message as I work away during the week.

I tried to 'fix checked' the above noted file however, it reappears on the next scan.

After a bit of messing about I managed to download and run the Malwarebytes software.  After running the programme it was stated I had 5No infected files.  I quarantined the files.  Should I now delete them before I uninstall Malwarebytes or simply leave them quarantined when I remove the programme?

I've included the results of the log below:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4433

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18943

15/08/2010 22:18:37
mbam-log-2010-08-15 (22-18-37).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 257928
Time elapsed: 1 hour(s), 35 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\M5T8QL3YW3 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\V71IQL7HI7 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\qihiypsk (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Tasks\MSWD-9e83330a.job (Trojan.DNSChanger) -> Quarantined and deleted successfully.

My main fear at the moment is that if I put passwords into my computer while on the internet (emails and shopping) they will be at risk.  Am I safe to start using my laptop for these purposes again?

Regards

Ambucias · Answer

Hello Nyuk,

Yes you may delete the files in question.

Good antivirus and good firewall make internet safer.  If you wish to ensure your passwords are safe, ensure the sites you go to are secured for transsactions and show a padlock in the top toolbar otherwise, it is on your own risk.

Good luck

Can't download anti-malware

7 responses

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