Laptop doesn't start up when I open it Closed

Question

Hello, I'm new at all this....can you tell me what to do when my laptop doesn't start up when I open it (yes, power light is on but screen stays black)

cha_mps · Answer

Dear Paula, 

Please get through the steps provided below to see whether the problem you are experiencing gets solved. 

https://ccm.net/computing/hardware/1535-computer-boots-to-black-screen/

Thanks in advance.

Laptop doesn't start up when I open it

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