since morning I am facing a problem. that is my norton antivirus delete explorer.exe file from system folder reporting it as virus by auto scan, displayed as explorer.exe(suspicious.mystic) and it follows the detection of an another file temp.tmp as a virus in the windows folder.
please help in this regard..!!
thanks for your support.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
If you still experience any difficulties, please let me know. If not, your feedback will be appreciated.