Black screen with a cursor after entering pw

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Jessica - Dec 22, 2010 at 02:52 AM
jack4rall
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6428
Registration date
Sunday June 6, 2010
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- Dec 22, 2010 at 09:40 AM
Hello,

I have a acer 1 netbook and I seem to have done something to it. Everytime I turn on my computer it takes me to the place to enter my password and everything seems fine but once I enter my password it goes to a blank screen with the white cursor arrow. It won't go anywhere from there. I can't go anywhere because it's a plain black screen. I tried doing the take out the battery and hold down power botten for 30 sec. It didn't work though. Can anyone help me find a solution please

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jack4rall
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Dec 22, 2010 at 09:40 AM
Hello,

Try this 1.

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> Run --> Type regedt32 and press Enter.

[ If you are using Windows Vista or 7 then click on Start --> In search box, type

regedt32 and press Enter.]

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Good Luck.
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