Laptop shuts down and says replace battery??

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Sunday June 6, 2010
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July 16, 2020
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Hello,

I'm just wondering what it means when my laptop shuts down, but it turns on but it says my battery ocupacity is low and that I need to replace the battery?
I haven't done any damage to the laptop except dropping it ONCE - wasn't a long fall -.
My laptop is ALWAYS charging.
Never off the charger.
But it shut down when I was listening to music through AUX and I turned it back on thinking it died and a black screen popped up with words saying my battery ocupacity is low and that I need to replace the battery.
Please help!!!
My laptop is only 1 year old!!!!!! ************




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Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,
Let me know your laptop brand name and model number.
Good Luck