Gateway Desktop won't boot up

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CaptainJack - Jan 20, 2011 at 11:02 AM
 Blocked Profile - Jan 21, 2011 at 05:36 AM
Hello,

I have a Gateway Desktop DX4820 that will not boot up, all I get is a black screen with a flashing cursor. I have tried a memtest with no errors and I have tried the Gateway Recovery but I still can't get past the black screen. My computer is only 6 months old. Any suggestions on what I can do next?

Thank you!
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1 response

Blocked Profile
Jan 21, 2011 at 05:36 AM
Hi ,

6 months is very little and i guess there is still half year of warranty available on it or even more,do not remove or attempt to remove any screw from it as warranty will be void after that what you can try will be to remove the battery and hold down the power button for about 60 seconds then reseat the battery and adapter then power it on.By this if no improvement ill advise you to leave it to repair center and let them repair it for you without paying any fees.

Good luck
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