I cannot print black test page MFC-6890CDW [Solved/Closed]

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Tuesday January 25, 2011
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January 25, 2011
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 anonymous1010 -
Hello,


I was wondering if any members of the forum are able to kindly assist me in resolving my problem.

I am trying to carry out initial set-up of Brother MFC-6890CDW printer and find that I cannot print black on the intial test print page (colour is OK).

The machine is brand-new, and I have tried re-cleaning the headsseveral times but this doesn't solve the issue. I have also tried removing and re-installing the cartridge, but this doesn't help either.

I would be extremely grateful if I could be advised what to do.

Thank you in advance.

Architecton

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Monday July 26, 2010
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The following may work: remove all the ink supplies. Remove the printhead and soak it for about 5 minutes in 0.5" of very hot water. Gently blot the printhead on a soft damp paper towel to remove the excess water, then replace in the printer and then reinstall the ink supplies.
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How do you remove the printhead? Specifically for this model? Thanks.

Is someone able to advise please you we can remove the print head. Thanks in advance