System Tool Virus Removed, Internet No Go

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Hello,

Yesterday my boss got the "System Tool" virus. I downloaded Malware Bytes to remove the virus and was successful but now she cannot access the internet. Her Outlook and another industry-specific program that requires the Internet work, but she also gets a message when she boots up about another program using her local files and that they are unable to load. Any suggestions? Thanks in advance.


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Hello,

Try this 1

Right click on the "Internet Explorer" icon --> Properties --> Click on

"Connections" tab --> Click on "LAN settings" button. In that window uncheck all

the options, if you notice any option selected.

Good Luck
Thank you for your quick response, jack4rall. When I did that, IE comes up with a message that says "Explorer has encountered an error and needs to close". Do you have any suggestions to overcome that? Mozilla Firefox just says it crashed, which I assume means that we will have to uninstall and reinstall. Thanks for any advice you can offer!
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Hello,
Try this 1
For "Internet Explorer"
Right-click on "Internet Explorer" icon --> Properties --> Click on "Advanced" tab --> Click on "Reset" button.

For "Firefox"
Click on Start -> Run --> Type firefox -safe-mode and press Enter.
Select the options"Disable all add-ons, Reset the toolbar and controls, Restore default search engines and Reset all user preferences to Firefox defaults" ---> Click on "Make Changes and Restart".

Good Luck
Thanks!!! That did the trick!
I tried antimalware in 'safe mode' and it did not remove the "Security Tool Virus"

HELP!!!!!
Can anyone tell me how to go about doing this? I have a Dell laptop. THanks.
Theresa
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Hello Theresa

Please follow the following procedure carefully and to the letter.

You have a rogue virus Trojan Horse which is self protective, thus it will prevent any antivirus from fonctionning.

You must kill the evil processes which the virus is presently running amd preventing you from running any antivirus. If you don't it will keep reproducing the files for ever.

To kill the processes:

1. Download to your desktop and run Rogue Kill:

https://download.bleepingcomputer.com/grinler/rkill.com

2. You should now see a window that shows all of your desktop icons, including the rkill.com program.

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

As a matter of a fact, if you get messages, it is a sign that the virus is agonizing with excrutiating pain, so you can just grin while it is suffering!:)))

Please, DO NOT REBOOT your computer or the processes will come back to haunt you!

Download to your desktop Malwarebyte.

https://ccm.net/download/download-105-malwarebytes

Once on your desktop, we must still outwit the virus.

Right click on the MBAM icon and click on rename. Rename it kioskea.exe.

Install Malwarebyte and launch it. From the second tab, update it.

Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.

It is very important that you let Malwarebyte run for as long as it takes, in some cases the creators of Malwarebyte suggest that you go do something like watch a rerun of "Gone with the Wind" or read Tolstoy's "War and Peace".

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan)

Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.

Please let us know about the results or I may throw a curse on your system which will cause to bark all the time.:)))

Best regards