My computer screen is black

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confused - Apr 11, 2011 at 05:34 PM
 Anonymous User - Apr 11, 2011 at 05:59 PM
Hello,
I think my computer has a virus but I'm not sure. I was on a website and all of a sudden a blue screen pops up saying something about a hardware cleared or maybe something different? I am not very clear because I turned the computer off hoping that if I turned it back on everything would be fine. When I turned the computer on, I was able to see the Windows logo as the computer started up. However after that I get a black screen with a little white dash on the top of the screen. My sister came by and began to press random buttons hoping that it might work but after pressing a couple buttons the computers starts to beep. Can someone please help? :/


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1 response

Anonymous User
Apr 11, 2011 at 05:38 PM
Greetings,

Try this:

1) When you switch on your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode with Networking"

3) Click on Start --> Run --> Type regedt32 and press Enter.

[ If you are using Windows Vista or 7 then click on Start --> In search box, type

regedt32 and press Enter.]

Registry Editor will be opened. Navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe

Then download "Malwarebytes' Anti-Malware" from the below link.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Update it and perform "Full Scan"

Note : Default selected option is "Quick Scan"

Regards!
If you don't know where you go, get back where you come.....
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I have tried the first step but all I get is more beeping noises from the computer. Not a single thing is showing up. :/
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Anonymous User
Apr 11, 2011 at 05:59 PM
Ok, can you tell me how many beeps you get at the startup of your computer and who is your Bios manufacturer?
0